How does your platform track and reward member progress within a loyalty program?
The expiration dates for points can be customized at the time of issuance, providing…
Can your loyalty platform award and track offers or promotions for individual members based on specific criteria such as purchases, spend thresholds, enrollments, or interactions with certain products or actions?
Loyalty Management can issue offers. These offers can be distributed via Salesforce Marketing Cloud…
Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?
Yes, Customer progress can be monitored for cumulative promotions where a member needs to…
Does your platform include an automatic promotion deployment tool that is triggered by customer actions or life cycle milestones? If so, please describe how this tool functions and the types of triggers that can be used.
Yes. Promotions play a significant role in increasing product sales. Promotions can be a…
What capabilities does your platform offer for tracking and viewing member behaviors at an individual member level?
Yes, Loyalty Management is built on the Salesforce platform which can store active locations…
Does your solution provide support for the issuance and management of badges or badging systems?
Yes, Member Engagement Attributes can be created to track member activity over a period…
Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?
Yes, badges can be created and customised using Badges functionality – here.
How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?
Yes, Salesfore Loyalty Management supports creation of multiple tier groups and any number of…
What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?
Out of the box functionality is available for for service agents. Salesforce Data Cloud…
How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?
Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service…
