Category Docs

Why Does Time Feel Different in Various Life Moments?

The Essence of Time: Time, an intangible force that governs the very fabric of our existence, serves as the foundation upon which the narratives of our lives unfold. From the rhythmic ticking of a clock to the cyclical patterns of celestial bodies, its influence is undeniable. The concept of time marks the past with memories,…

Why Are Rivers Vital Ecosystems for Biodiversity?

Natural Ecosystem: Rivers play a crucial role in the natural ecosystem, serving as lifelines that sustain diverse flora and fauna. These water bodies create intricate habitats for a myriad of organisms, contributing to the overall biodiversity of an area. The flowing waters of a river provide essential resources and support intricate food webs, making them…

How Does WordPress Adapt to Evolving Web Development Trends?

Content Management Powerhouse: WordPress stands as a formidable content management system (CMS) that has transformed the landscape of website creation and management. Boasting a user-friendly interface, it empowers individuals and businesses to effortlessly build and customize websites, even without extensive technical expertise. Its versatility extends from simple blogs to complex e-commerce platforms, making it a…

How Moments Shape Our Lives?

The Essence of Time: Time, an intangible force that governs the very fabric of our existence, serves as the foundation upon which the narratives of our lives unfold. From the rhythmic ticking of a clock to the cyclical patterns of celestial bodies, its influence is undeniable. The concept of time marks the past with memories,…

What Intricate Ecosystems Thrive Along the Banks of Rivers?

Natural Ecosystem: Rivers play a crucial role in the natural ecosystem, serving as lifelines that sustain diverse flora and fauna. These water bodies create intricate habitats for a myriad of organisms, contributing to the overall biodiversity of an area. The flowing waters of a river provide essential resources and support intricate food webs, making them…

How Does WordPress Revolutionize Website Management for Beginners?

Content Management Powerhouse: WordPress stands as a formidable content management system (CMS) that has transformed the landscape of website creation and management. Boasting a user-friendly interface, it empowers individuals and businesses to effortlessly build and customize websites, even without extensive technical expertise. Its versatility extends from simple blogs to complex e-commerce platforms, making it a…

Why is Staying Updated on SEO Trends Crucial for Digital Marketers?

Search Engine Optimization (SEO) Fundamentals: SEO, or Search Engine Optimization, is a critical facet of digital marketing that focuses on enhancing a website’s visibility in search engine results. At its core, SEO aims to improve the relevance and credibility of a website’s content to match users’ search queries. By understanding and implementing SEO best practices,…

How Can Users Customize and Personalize Their Smartwatch Experience?

Wearable Technology Revolution: Smartwatches represent a significant leap in the realm of wearable technology, seamlessly blending fashion and functionality. These compact devices, worn on the wrist like traditional watches, serve as powerful extensions of smartphones, offering a diverse range of features beyond just telling time. With capabilities such as fitness tracking, heart rate monitoring, and…

Earth-sized planet discovered by researchers

An international team has discovered a new habitable Earth-sized planet, says scientists from the University of Warwick. The collaborative effort between Nasa and the European Space Agency (ESA) has found a planet, now known as Gliese 12b, that has an estimated temperature of 42 Celsius. It is currently one of the few known rocky planets…

Oman to partially open visas for Bangladeshi nationals

Oman will reopen 12 categories of visas for Bangladeshis, says Sirajul Haque, Chairman of Bangladesh Social Club Oman. This will cover family visas, visit visas for Bangladeshi nationals living in GCC countries, doctor’s visas, engineers’ visas, nurses’ visas, teachers’ visas, accountants’ visas, investor visas, and all types of official visas, says the Times of Oman….

Elevated Expressway: Appellate Division puts status quo on share transfer

The Appellate Division today (30 May) imposed a status-quo on the High Court rule which cleared the way for transferring Italian-Thai Development Public Company Limited (ITD)’s shares in Dhaka Elevated Expressway to China’s Sinohydro Corporation. As a result, the work of the Dhaka Elevated Expressway will be stopped for the time being, said lawyers. The…

70% of Bangladesh’s outward FDI went to India in 2023

Last year, more than two-thirds of the outbound foreign direct investment (FDI) by Bangladeshi firms flowed into India. According to Bangladesh Bank data, outward FDI by Bangladeshi firms has significantly increased, expanding to more than 22 host countries. In 2023, net FDI into India amounted to $21.05 million, capturing a 70.45% share of the total….

Another concrete jungle in the name of ‘garden city’

Approximately one and a half kilometres from Shyamoli Square towards Shia Jame Masjid, along the Ring Road in Mohammadpur, you will first encounter the 10-storey Tokyo Square shopping mall on the right. This is followed by a cluster of high-rise buildings. Enter through the Roman-styled entrance gate, sandwiched between the said shopping mall and the…

Is Dhaka ready for an all-electric automobile ecosystem?

On 12 May Dhaka North and South City Corporation (DNCC and DSCC) unveiled Dhaka’s first-ever Paris Agreement-aligned climate action plans. The plans will serve as a roadmap for Dhaka North and Dhaka South to become carbon-neutral by 2050, aligning with Bangladesh’s National Commitment of conditional emissions reduction target. Both city corporations aim to cut emissions…

Keeping money in banks may get costlier

Keeping money in the country’s banking system is set to become more expensive as the revenue authorities plan to further increase excise duty on bank balances in the upcoming budget after three fiscal years. According to finance ministry sources familiar with the matter, the cost may increase by up to 67%. The National Board of…

Protected: Saudia Airlines cabin crew member held with 2kg gold at Dhaka airport

There is no excerpt because this is a protected post.

Ctg waterlogging: Crores spent, deadlines missed, streets still flooded

Chattogram city continues to grapple with severe waterlogging issues, despite significant investments and ongoing efforts by three agencies to combat the problem. A staggering Tk14,387 crore has been allocated to implement four projects aimed at addressing waterlogging in the port city.  Over the past decade, around Tk8,000 crore has been spent in these initiatives, with…

NBR may backtrack on plan to impose duty on MPs’ vehicles

The National Board of Revenue (NBR) is likely to backtrack on its plan to impose a 25% customs duty and a 15% value-added tax (VAT) on the import of motor vehicles by lawmakers in the fiscal 2024-25. Finance ministry officials with knowledge of the matter said the change in plan comes as the initiative contradicts…

কিভাবে মুহূর্তগুলি আমাদের জীবন গঠন করে?

সময়ের সারাংশ: সময়, একটি অস্পষ্ট শক্তি যা আমাদের অস্তিত্বের কাঠামোকে নিয়ন্ত্রণ করে, সেই ভিত্তি হিসাবে কাজ করে যার উপর আমাদের জীবনের আখ্যানগুলি উন্মোচিত হয়। ঘড়ির ছন্দবদ্ধ টিকটিক থেকে শুরু করে মহাকাশীয় বস্তুর চক্রাকার প্যাটার্ন পর্যন্ত, এর প্রভাব অনস্বীকার্য। ঘড়ির ছন্দবদ্ধ টিকটিক থেকে শুরু করে মহাকাশীয় বস্তুর চক্রাকার প্যাটার্ন পর্যন্ত, এর প্রভাব অনস্বীকার্য। সময়ের বহুমুখী উপস্থিতি:…

Protected: How EBL rose from the ashes of BCCI to become a top bank

There is no excerpt because this is a protected post.

An Apple

Eat apple everyday. MSF WPD TOC IIT

Migration cost soars as 52% of workers rely on brokers to go abroad: BBS

About 52.03% of international migrants paid their migration costs to brokers (migration facilitators), which is higher in rural areas (53.10%) compared to urban areas (48.25%), according to a recent survey by the Bangladesh Bureau of Statistics (BBS). Migration experts noted that the involvement of middlemen or brokers in the labour migration process leads to high…

1% import duty threatens foreign investment in economic zones: Stakeholders

Business leaders and stakeholders have expressed concerns that the government’s proposed 1% import duty on capital machinery for all industries in economic zones will discourage foreign investment. The Bangladesh Economic Zones Authority (Beza) announced its intention to appeal to the government for the withdrawal of the duty. The Federation of Bangladesh Chambers of Commerce and…

If VAT is ok, what about the social safety net?

An increase in VAT dependency in the proposed budget is feared to fuel price hikes eroding further the consumption capacity of a large bracket of people in times of high inflation. In the proposed budget, the government seeks to collect one third of its total annual revenue from VAT, raising the target to 33.8% from…

Dhaka North mayor commits to dedicated cycling lanes twice a month

Designated lanes within the Dhaka North City Corporation (DNCC) roads will be reserved for cycling two days each month, DNCC Mayor Md Atiqul Islam announced today (8 June). He made this pledge while speaking at the cycle rally “Pedal for Planet”, an event jointly organised by the Jago Foundation and Volunteers for Bangladesh to commemorate…

Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.

Please view our Trust User Guide.

Ability to scale and have separation of data, programs, rewards and point structures for different regions (US, EU, APAC and by country or state / province)

Our Loyalty Management solution excels in handling multi-program implementations with ease. It is engineered to accommodate multi-tier structures and support multiple currencies, providing the flexibility necessary to meet diverse regional requirements.

Can scale for growth and program needs

Loyalty Promotions Management within Salesforce is a dynamic feature that allows for the effective management and combination of various promotions. These promotions can be tailored to distinct member segments and are easily activated through our Marketing system for optimal member communication. We offer three distinct types of promotions: – Standard Promotions: These promotions deliver instant…

Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?

Loyalty Management is fully equipped to identify both the referrer and the referee through the Transaction Journal object. This object includes specific fields designed to capture all necessary referral-related information. Leveraging this capability, we can tailor processes and rules to appropriately reward the referrer, the referee, or both, in response to their activities within the…

Does your platform support the purchase, gifting, or transferring of points between members? Please provide details on how these processes are managed.

Our Loyalty Management system is adept at rewarding members for a variety of activities, including writing product reviews, providing ratings, and engaging with Instagram posts, among others. This functionality is facilitated through the use of APIs. For an in-depth understanding of these capabilities, please refer to our help documentation available at Loyalty Program Real-Time Connect…

Protected: Can your platform handle offer issuance and manage the issuance process? Please explain the workflow and management tools available.

There is no excerpt because this is a protected post.

How does your platform track and reward member progress within a loyalty program?

The expiration dates for points can be customized at the time of issuance, providing flexibility in how loyalty points are managed and creating opportunities for tailored expiration strategies that align with your loyalty program’s objectives.

Can your loyalty platform award and track offers or promotions for individual members based on specific criteria such as purchases, spend thresholds, enrollments, or interactions with certain products or actions?

Loyalty Management can issue offers. These offers can be distributed via Salesforce Marketing Cloud Engagement Channels or via the API.

Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?

Yes, Customer progress can be monitored for cumulative promotions where a member needs to achieve a specific target for the promotion.

Does your loyalty platform provide 1 to 1 Personalization in its offerings? Please elaborate on how personalization is achieved.

Leveraging different types of activations keeps customers engaged and ultimately increases lifetime value. The following possibilities are available with Loyalty Management: Benefits. Create benefits that expand on the traditional earn-and-burn. These can be triggered by a member achieving a certain tier, or through a certain set of behaviors. Activate these benefits inside of Loyalty Management,…

Does your platform include an automatic promotion deployment tool that is triggered by customer actions or life cycle milestones? If so, please describe how this tool functions and the types of triggers that can be used.

Yes. Promotions play a significant role in increasing product sales. Promotions can be a part of a larger campaign to spread awareness about a new product or can be a part of a targeted objective. Salesforce Loyalty Management offers several different options for Loyalty Promotions. There is a Quick Promotion Wizard that can be used…

Protected: কীভাবে ইবিএল বিসিসিআইয়ের ছাই থেকে উঠে একটি শীর্ষ ব্যাঙ্কে পরিণত হয়েছিল

There is no excerpt because this is a protected post.

What capabilities does your platform offer for tracking and viewing member behaviors at an individual member level?

Yes, Loyalty Management is built on the Salesforce platform which can store active locations for stores, and use the same in Loyalty transactions

Does your solution provide support for the issuance and management of badges or badging systems?

Yes, Member Engagement Attributes can be created to track member activity over a period of time and reward members based on that. For eg- spend or no. of visits can be tracked for each member, and once the member reaches the target defined, appropriate process rules can be triggered to track or reward members. For…

What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?

Out of the box functionality is available for for service agents. Salesforce Data Cloud allows creation of additional Customer Profile Views – this would be the recommended way to create custom view(s) for Customer Service needs.

How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?

Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service Cloud. Loyalty CSRs can adjust points/ change tier/ issue voucher or merge memberships on behalf of a member during an inquiry or dispute. More details are available – here.

What tools does your platform provide for managing promotional codes?

Can measure a memberÕs engagement with activity or modules

Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.

Salesforce dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle, SAP, or other third-party solutions and external cloud services. One-third of all Salesforce transactions are made possible by system-to-system integration, making it the most trusted and successful enterprise API in the market. Salesforce provides six paths to integration success (many based…

How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?

Yes, please refer to help the documentation here.

Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce

Yes, Loyalty Management comes with out of the box to fetch member information across multiple applications and channels – details are availble here.

Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.

Salesforce’s Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without points on one instance. We have several customers who have created non-points based programs where the program tracks many different things their members are doing via different tracking mechanisms we have out of the box…

How does the software handle awarding points for transactions that use a “buy now, pay later” service?

Vouchers and rewards can be configured to be issued in real-time or can be issued based on a parameter in relation to the date of the action (e.g. Date + 1 day Also, Loyalty Management provides the ability to escrow rewards. Points stored in escrow are not available for redemption until the escrow period ends,…

Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps

Salesforce’s Loyalty Management was designed to Reward for anything that the customer might want to track about their Loyaly Members. As long as you can track customer activity we can get this information into the Loyalty Management Engine (via batch files, APIs, entered through the app) and we can reward on it. We have done…

How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?

Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously or can be in “Escrow” where the points won’t be redeemable for a certain time frame and Loyalty Management administrators are in full control of that timeframe. The ability to Escrow is a capability that can be turned on but is…

Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.

Salesforce Loyalty Management enables and supports A/B Testing via Loyalty Promotions. Loyalty Promtions will allow customers to segement their members based on any type of attribute logic and then have different earning rates / logic based on the specific promotion. When a Loyalty Member calls into the call center, an agent would be able to…

Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors

Salesforce Loyalty Management can manage varying earn rates through flexible rules and configurations that accommodate different earning scenarios based on customer behaviors, actions, or transactions. These can be configured in the platform through an easy to use rule process rule builder.

Explain how the platform handles points associated for specific SKUs, multiple SKUs,

Salesforce Loyalty Management can facilitate points being awarded at the SKU level, for Multiple SKUs being ordered together, or at the Category level meaning when you order any product in a particular catagory can will be rewarded in a specific way.

Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)

Salesforce Loyalty Management allows and facilitates the issuance and management of Bonus Points and/or Point Accelerators and the ad-hoc issuance for points as needed. A Promotion can be created to award “Bonus Points” for transactional activities, for example for a certain product or certain set of products and/or for a specific segment of people or…

Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.

Salesforce Loyalty Management has an out of the box “Reverse Transaction” process to claw back the points that were given out should a purchased product is returned. If the original points had been added to the escrow, these point are removed from there. If escrow is not being used, the points will be removed thier…

Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)

Loyalty management can cap earning at the account level by configuring processes to track the overall balance at the master level of a member in one program. Alternatively, programs can be defined to include tier groups or engagement tracking with different earning caps, and processes configured. In addition, Loyalty management programs can apply time bounds…

Explain the variety of points expiration options available in your platform.

Loyalty Management supports qualifying points and non-qualifying points as currency options that you can incorporate into your program structure. Qualifying points measure a member’s level of engagement in a loyalty program and help assess a member’s tier for upgrade or downgrade. Non-qualifying points are points that members earn for their loyalty program-related activities, which they…

Explain how admins can manage different reward types in the rewards catalog.

Multiple programs are supported, multiple campaigns, different reward types (benefits, promotions, vouchers, etc.) etc. The reward types can be based off any data type and include very complex logic, calculated on purchase requirements, customer data points, or any other data customers wish to incorporate into reward logic. Loyalty Management enables you to configure several types…

Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization

Salesforce support integrations to various charitable organizations as a redemption or reward option via partner apps that have all of these plugins established. This means customers can easily have members fulfilling rewards to charity organizations of their choice based on the organization the customer wishes to make available.

Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules

When setting up a loyalty program thresholds can be set in the program rules to define points requried to achieve the next tier or reward or associated sku’s. Rewards of any type can be capped at a desired amount to ensure/manage frequency of redemption or accrued to reach a milestone reward. Admins can configure rules…

Explain how your system integrates with and/or generates digital barcodes, QR codes, and dynamic codes for offers.

The IOS/Android mobile SDK available in Salesforce Loyalty Management allows admins to generate/manage barcodes, QR codes, and dynamic offers

Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures

Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options (a set of benefit options that the member can select 1 or 2 from depending on the rules) when a loyalty member achieves a specific milestone. Bankable milestones can be issued as a single use voucher or a multi-use voucher

Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)

Customer rewards are defined and managed at the program level. Loyalty Management allows you to define numerous different reward types, while inventory, attribution, tracking and redemption are can be viewed in the transaction journal for that specific loyalty program.

For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin

The number of rewards either internal or external is set during the loyalty program setup. As rewards are issued and thresholds are reached, automated workflows can be enabled to notiy admins directly in the platform or send notifications to external systems to let admins know to take action

Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)

Create Loyalty Program Badge records to define badges to assign to members based on your program requirements. For example, you can create badges for each of the tiers in your loyalty program or to recognize the top contributors on the program’s community. You can assign badges to recognize member milestones or other specific activities

Explain gamification mechanics that your system supports

Program managers can create games such as spin the wheel and scratchcard, and decide the rewards that customers receive after they play the games. We also support the concept of challenges or gamified promotions that involve reward customers based on one or more activities.

Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.

Utilizing our Decision Table capabilities we can define a set of participating locations and the administration of this Decision Table can be done with manual entry by and admin level person or a file upload. The engin then can utilize this list on when to hand out an award or not.

Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?

Yes. The platform expeierence can be modified to fit the specific needs of the programs in set regions. This would be done at the regions loyatly program level. Language is translated based on the locale set in the admin tools.

Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.

Using global promotion management, admins can create criteria to define programs at the global, country, state, store level. Loyalty Program Currencies refer to qualifying and non-qualifying currencies associated with the program. Qualifying currency refers to the engagement of a member with the program and is associated with a tier group. Qualifying currency is used for…

Does the platform allow members carry a negative points balance? (This is relevant for returns.)

No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can be used to hold points/rewards in the event of a return of a qualifying purchase.

Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.

Please view our Trust User Guide.

Does your solution provide an API that supports account creation and management capabilities? If so, please detail the functionalities available through the API for managing accounts.

Yes. Salesforce Loyalty Management is equipped with a robust suite of business APIs designed to streamline account creation and management processes, ensuring seamless integration and operational efficiency.

Can scale for growth and program needs

Loyalty Promotions Management within Salesforce is a dynamic feature that allows for the effective management and combination of various promotions. These promotions can be tailored to distinct member segments and are easily activated through our Marketing system for optimal member communication. We offer three distinct types of promotions: – Standard Promotions: These promotions deliver instant…

Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?

Loyalty Management is fully equipped to identify both the referrer and the referee through the Transaction Journal object. This object includes specific fields designed to capture all necessary referral-related information. Leveraging this capability, we can tailor processes and rules to appropriately reward the referrer, the referee, or both, in response to their activities within the…

Does your platform support the purchase, gifting, or transferring of points between members? Please provide details on how these processes are managed.

Our Loyalty Management system is adept at rewarding members for a variety of activities, including writing product reviews, providing ratings, and engaging with Instagram posts, among others. This functionality is facilitated through the use of APIs. For an in-depth understanding of these capabilities, please refer to our help documentation available at Loyalty Program Real-Time Connect…

How does your system manage multiple expiration dates for offers based on different member statuses?

Loyalty Management allows for the rewarding of members on special occasions such as birthdays, anniversaries, and other significant dates. Our configurable processes and rules are designed to recognize a member’s activity date, and rewards can be distributed based on these settings. Additional information on setting up these processes can be found in our documentation here…

Can your platform handle offer issuance and manage the issuance process? Please explain the workflow and management tools available.

While certain functionalities may not be available directly out-of-the-box, they can be achieved through system configuration without the need for custom coding. This approach ensures that specific business requirements can be met while maintaining system integrity and upgradability.

How does your platform track and reward member progress within a loyalty program?

The expiration dates for points can be customized at the time of issuance, providing flexibility in how loyalty points are managed and creating opportunities for tailored expiration strategies that align with your loyalty program’s objectives.

Can your loyalty platform award and track offers or promotions for individual members based on specific criteria such as purchases, spend thresholds, enrollments, or interactions with certain products or actions?

Loyalty Management can issue offers. These offers can be distributed via Salesforce Marketing Cloud Engagement Channels or via the API.

Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?

Yes, Customer progress can be monitored for cumulative promotions where a member needs to achieve a specific target for the promotion.

Does your loyalty platform provide 1 to 1 Personalization in its offerings? Please elaborate on how personalization is achieved.

Leveraging different types of activations keeps customers engaged and ultimately increases lifetime value. The following possibilities are available with Loyalty Management: Benefits. Create benefits that expand on the traditional earn-and-burn. These can be triggered by a member achieving a certain tier, or through a certain set of behaviors. Activate these benefits inside of Loyalty Management,…

Does your platform include an automatic promotion deployment tool that is triggered by customer actions or life cycle milestones? If so, please describe how this tool functions and the types of triggers that can be used.

Yes. Promotions play a significant role in increasing product sales. Promotions can be a part of a larger campaign to spread awareness about a new product or can be a part of a targeted objective. Salesforce Loyalty Management offers several different options for Loyalty Promotions. There is a Quick Promotion Wizard that can be used…

What capabilities does your platform offer for tracking and viewing member behaviors at an individual member level?

I am iron man Yes, Loyalty Management is built on the Salesforce platform which can store active locations for stores, and use the same in Loyalty transactions

Does your solution provide support for the issuance and management of badges or badging systems?

Yes, Member Engagement Attributes can be created to track member activity over a period of time and reward members based on that. For eg- spend or no. of visits can be tracked for each member, and once the member reaches the target defined, appropriate process rules can be triggered to track or reward members. For…

Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?

Yes, badges can be created and customised using Badges functionality – here.

How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?

Yes, Salesfore Loyalty Management supports creation of multiple tier groups and any number of associated tiers within the same program. The Tiers can be created in a certain order to determine the next higher tier when memberships get upgraded. The base tier is automatically assigned when the member is created. It is also possible to…

What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?

Out of the box functionality is available for for service agents. Salesforce Data Cloud allows creation of additional Customer Profile Views – this would be the recommended way to create custom view(s) for Customer Service needs.

How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?

Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service Cloud. Loyalty CSRs can adjust points/ change tier/ issue voucher or merge memberships on behalf of a member during an inquiry or dispute. More details are available – here.

What tools does your platform provide for managing promotional codes?

Can measure a memberÕs engagement with activity or modules

Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.

Salesforce dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle, SAP, or other third-party solutions and external cloud services. One-third of all Salesforce transactions are made possible by system-to-system integration, making it the most trusted and successful enterprise API in the market. Salesforce provides six paths to integration success (many based…

How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?

Yes, please refer to help the documentation here.

Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce

Yes, Loyalty Management comes with out of the box to fetch member information across multiple applications and channels – details are availble here.

Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.

Salesforce’s Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without points on one instance. We have several customers who have created non-points based programs where the program tracks many different things their members are doing via different tracking mechanisms we have out of the box…

Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)

There are four main experiences that can be configured in Loyalty Management – Points, Benefits, Vouchers, and Promotions. Each of them can relate to transactional or experiential moments in the customer lifecycle. Point earning can occur when a $ transaction happens. Points can also be earned for experiences, like signing up for something new, or…

Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail

Users can set up point accrual for specific Nike purchases from online or in-store retail purchases. These transactions are real-time added to the loyalty record.

Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.

Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the loyalty program. Partnerships give your members more options to engage members and help them earn and redeem points for complementary products or services. Our clients that utilize this function onboard partners in a few ways: Partners can be…

How does the software handle awarding points for transactions that use a “buy now, pay later” service?

Vouchers and rewards can be configured to be issued in real-time or can be issued based on a parameter in relation to the date of the action (e.g. Date + 1 day Also, Loyalty Management provides the ability to escrow rewards. Points stored in escrow are not available for redemption until the escrow period ends,…

Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps

Salesforce’s Loyalty Management was designed to Reward for anything that the customer might want to track about their Loyaly Members. As long as you can track customer activity we can get this information into the Loyalty Management Engine (via batch files, APIs, entered through the app) and we can reward on it. We have done…

How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?

Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously or can be in “Escrow” where the points won’t be redeemable for a certain time frame and Loyalty Management administrators are in full control of that timeframe. The ability to Escrow is a capability that can be turned on but is…

Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.

Salesforce Loyalty Management enables and supports A/B Testing via Loyalty Promotions. Loyalty Promtions will allow customers to segement their members based on any type of attribute logic and then have different earning rates / logic based on the specific promotion. When a Loyalty Member calls into the call center, an agent would be able to…

Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors

Salesforce Loyalty Management can manage varying earn rates through flexible rules and configurations that accommodate different earning scenarios based on customer behaviors, actions, or transactions. These can be configured in the platform through an easy to use rule process rule builder.

Explain how the platform handles points associated for specific SKUs, multiple SKUs,

Salesforce Loyalty Management can facilitate points being awarded at the SKU level, for Multiple SKUs being ordered together, or at the Category level meaning when you order any product in a particular catagory can will be rewarded in a specific way.

Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)

Salesforce Loyalty Management allows and facilitates the issuance and management of Bonus Points and/or Point Accelerators and the ad-hoc issuance for points as needed. A Promotion can be created to award “Bonus Points” for transactional activities, for example for a certain product or certain set of products and/or for a specific segment of people or…

Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.

Salesforce Loyalty Management has an out of the box “Reverse Transaction” process to claw back the points that were given out should a purchased product is returned. If the original points had been added to the escrow, these point are removed from there. If escrow is not being used, the points will be removed thier…

Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)

Loyalty management can cap earning at the account level by configuring processes to track the overall balance at the master level of a member in one program. Alternatively, programs can be defined to include tier groups or engagement tracking with different earning caps, and processes configured. In addition, Loyalty management programs can apply time bounds…

Explain the variety of points expiration options available in your platform.

Loyalty Management supports qualifying points and non-qualifying points as currency options that you can incorporate into your program structure. Qualifying points measure a member’s level of engagement in a loyalty program and help assess a member’s tier for upgrade or downgrade. Non-qualifying points are points that members earn for their loyalty program-related activities, which they…

Explain how admins can manage different reward types in the rewards catalog.

Multiple programs are supported, multiple campaigns, different reward types (benefits, promotions, vouchers, etc.) etc. The reward types can be based off any data type and include very complex logic, calculated on purchase requirements, customer data points, or any other data customers wish to incorporate into reward logic. Loyalty Management enables you to configure several types…

Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization

Salesforce support integrations to various charitable organizations as a redemption or reward option via partner apps that have all of these plugins established. This means customers can easily have members fulfilling rewards to charity organizations of their choice based on the organization the customer wishes to make available.

Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules

When setting up a loyalty program thresholds can be set in the program rules to define points requried to achieve the next tier or reward or associated sku’s. Rewards of any type can be capped at a desired amount to ensure/manage frequency of redemption or accrued to reach a milestone reward. Admins can configure rules…

Explain how your system integrates with and/or generates digital barcodes, QR codes, and dynamic codes for offers.

The IOS/Android mobile SDK available in Salesforce Loyalty Management allows admins to generate/manage barcodes, QR codes, and dynamic offers

Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures

Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options (a set of benefit options that the member can select 1 or 2 from depending on the rules) when a loyalty member achieves a specific milestone. Bankable milestones can be issued as a single use voucher or a multi-use voucher

Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)

Customer rewards are defined and managed at the program level. Loyalty Management allows you to define numerous different reward types, while inventory, attribution, tracking and redemption are can be viewed in the transaction journal for that specific loyalty program.

For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin

The number of rewards either internal or external is set during the loyalty program setup. As rewards are issued and thresholds are reached, automated workflows can be enabled to notiy admins directly in the platform or send notifications to external systems to let admins know to take action

Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)

Create Loyalty Program Badge records to define badges to assign to members based on your program requirements. For example, you can create badges for each of the tiers in your loyalty program or to recognize the top contributors on the program’s community. You can assign badges to recognize member milestones or other specific activities

Explain gamification mechanics that your system supports

Program managers can create games such as spin the wheel and scratchcard, and decide the rewards that customers receive after they play the games. We also support the concept of challenges or gamified promotions that involve reward customers based on one or more activities.

Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.

Utilizing our Decision Table capabilities we can define a set of participating locations and the administration of this Decision Table can be done with manual entry by and admin level person or a file upload. The engin then can utilize this list on when to hand out an award or not.

Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?

Yes. The platform expeierence can be modified to fit the specific needs of the programs in set regions. This would be done at the regions loyatly program level. Language is translated based on the locale set in the admin tools.

Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.

Using global promotion management, admins can create criteria to define programs at the global, country, state, store level. Loyalty Program Currencies refer to qualifying and non-qualifying currencies associated with the program. Qualifying currency refers to the engagement of a member with the program and is associated with a tier group. Qualifying currency is used for…

Does the platform allow members carry a negative points balance? (This is relevant for returns.)

No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can be used to hold points/rewards in the event of a return of a qualifying purchase.

Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.

Please view our Trust User Guide.

Does your solution provide an API that supports account creation and management capabilities? If so, please detail the functionalities available through the API for managing accounts.

Yes. Salesforce Loyalty Management is equipped with a robust suite of business APIs designed to streamline account creation and management processes, ensuring seamless integration and operational efficiency.

Ability to scale and have separation of data, programs, rewards and point structures for different regions (US, EU, APAC and by country or state / province)

Our Loyalty Management solution excels in handling multi-program implementations with ease. It is engineered to accommodate multi-tier structures and support multiple currencies, providing the flexibility necessary to meet diverse regional requirements.

Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?

Loyalty Management is fully equipped to identify both the referrer and the referee through the Transaction Journal object. This object includes specific fields designed to capture all necessary referral-related information. Leveraging this capability, we can tailor processes and rules to appropriately reward the referrer, the referee, or both, in response to their activities within the…

Does your platform support the purchase, gifting, or transferring of points between members? Please provide details on how these processes are managed.

Our Loyalty Management system is adept at rewarding members for a variety of activities, including writing product reviews, providing ratings, and engaging with Instagram posts, among others. This functionality is facilitated through the use of APIs. For an in-depth understanding of these capabilities, please refer to our help documentation available at Loyalty Program Real-Time Connect…

How does your system manage multiple expiration dates for offers based on different member statuses?

Loyalty Management allows for the rewarding of members on special occasions such as birthdays, anniversaries, and other significant dates. Our configurable processes and rules are designed to recognize a member’s activity date, and rewards can be distributed based on these settings. Additional information on setting up these processes can be found in our documentation here…

Can your platform handle offer issuance and manage the issuance process? Please explain the workflow and management tools available.

While certain functionalities may not be available directly out-of-the-box, they can be achieved through system configuration without the need for custom coding. This approach ensures that specific business requirements can be met while maintaining system integrity and upgradability.

How does your platform track and reward member progress within a loyalty program?

The expiration dates for points can be customized at the time of issuance, providing flexibility in how loyalty points are managed and creating opportunities for tailored expiration strategies that align with your loyalty program’s objectives.

Can your loyalty platform award and track offers or promotions for individual members based on specific criteria such as purchases, spend thresholds, enrollments, or interactions with certain products or actions?

Loyalty Management can issue offers. These offers can be distributed via Salesforce Marketing Cloud Engagement Channels or via the API.

Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?

Yes, Customer progress can be monitored for cumulative promotions where a member needs to achieve a specific target for the promotion.

Does your loyalty platform provide 1 to 1 Personalization in its offerings? Please elaborate on how personalization is achieved.

Leveraging different types of activations keeps customers engaged and ultimately increases lifetime value. The following possibilities are available with Loyalty Management: Benefits. Create benefits that expand on the traditional earn-and-burn. These can be triggered by a member achieving a certain tier, or through a certain set of behaviors. Activate these benefits inside of Loyalty Management,…

Protected: বৃদ্ধি এবং প্রোগ্রামের প্রয়োজনের জন্য স্কেল করতে পারেন

There is no excerpt because this is a protected post.

Does your platform include an automatic promotion deployment tool that is triggered by customer actions or life cycle milestones? If so, please describe how this tool functions and the types of triggers that can be used.

Yes. Promotions play a significant role in increasing product sales. Promotions can be a part of a larger campaign to spread awareness about a new product or can be a part of a targeted objective. Salesforce Loyalty Management offers several different options for Loyalty Promotions. There is a Quick Promotion Wizard that can be used…

What capabilities does your platform offer for tracking and viewing member behaviors at an individual member level?

Yes, Loyalty Management is built on the Salesforce platform which can store active locations for stores, and use the same in Loyalty transactions

Does your solution provide support for the issuance and management of badges or badging systems?

Yes, Member Engagement Attributes can be created to track member activity over a period of time and reward members based on that. For eg- spend or no. of visits can be tracked for each member, and once the member reaches the target defined, appropriate process rules can be triggered to track or reward members. For…

Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?

Yes, badges can be created and customised using Badges functionality – here.

How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?

Yes, Salesfore Loyalty Management supports creation of multiple tier groups and any number of associated tiers within the same program. The Tiers can be created in a certain order to determine the next higher tier when memberships get upgraded. The base tier is automatically assigned when the member is created. It is also possible to…

What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?

Out of the box functionality is available for for service agents. Salesforce Data Cloud allows creation of additional Customer Profile Views – this would be the recommended way to create custom view(s) for Customer Service needs.

How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?

Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service Cloud. Loyalty CSRs can adjust points/ change tier/ issue voucher or merge memberships on behalf of a member during an inquiry or dispute. More details are available – here.

What tools does your platform provide for managing promotional codes?

Can measure a memberÕs engagement with activity or modules

Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.

Salesforce dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle, SAP, or other third-party solutions and external cloud services. One-third of all Salesforce transactions are made possible by system-to-system integration, making it the most trusted and successful enterprise API in the market. Salesforce provides six paths to integration success (many based…

How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?

Yes, please refer to help the documentation here.

Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce

Yes, Loyalty Management comes with out of the box to fetch member information across multiple applications and channels – details are availble here.

Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.

Salesforce’s Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without points on one instance. We have several customers who have created non-points based programs where the program tracks many different things their members are doing via different tracking mechanisms we have out of the box…

Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)

There are four main experiences that can be configured in Loyalty Management – Points, Benefits, Vouchers, and Promotions. Each of them can relate to transactional or experiential moments in the customer lifecycle. Point earning can occur when a $ transaction happens. Points can also be earned for experiences, like signing up for something new, or…

Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail

Users can set up point accrual for specific Nike purchases from online or in-store retail purchases. These transactions are real-time added to the loyalty record.

Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.

Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the loyalty program. Partnerships give your members more options to engage members and help them earn and redeem points for complementary products or services. Our clients that utilize this function onboard partners in a few ways: Partners can be…

How does the software handle awarding points for transactions that use a “buy now, pay later” service?

Vouchers and rewards can be configured to be issued in real-time or can be issued based on a parameter in relation to the date of the action (e.g. Date + 1 day Also, Loyalty Management provides the ability to escrow rewards. Points stored in escrow are not available for redemption until the escrow period ends,…

Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps

Salesforce’s Loyalty Management was designed to Reward for anything that the customer might want to track about their Loyaly Members. As long as you can track customer activity we can get this information into the Loyalty Management Engine (via batch files, APIs, entered through the app) and we can reward on it. We have done…

How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?

Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously or can be in “Escrow” where the points won’t be redeemable for a certain time frame and Loyalty Management administrators are in full control of that timeframe. The ability to Escrow is a capability that can be turned on but is…

Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.

Salesforce Loyalty Management enables and supports A/B Testing via Loyalty Promotions. Loyalty Promtions will allow customers to segement their members based on any type of attribute logic and then have different earning rates / logic based on the specific promotion. When a Loyalty Member calls into the call center, an agent would be able to…

Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors

Salesforce Loyalty Management can manage varying earn rates through flexible rules and configurations that accommodate different earning scenarios based on customer behaviors, actions, or transactions. These can be configured in the platform through an easy to use rule process rule builder.

Explain how the platform handles points associated for specific SKUs, multiple SKUs,

Salesforce Loyalty Management can facilitate points being awarded at the SKU level, for Multiple SKUs being ordered together, or at the Category level meaning when you order any product in a particular catagory can will be rewarded in a specific way.

Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)

Salesforce Loyalty Management allows and facilitates the issuance and management of Bonus Points and/or Point Accelerators and the ad-hoc issuance for points as needed. A Promotion can be created to award “Bonus Points” for transactional activities, for example for a certain product or certain set of products and/or for a specific segment of people or…

Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.

Salesforce Loyalty Management has an out of the box “Reverse Transaction” process to claw back the points that were given out should a purchased product is returned. If the original points had been added to the escrow, these point are removed from there. If escrow is not being used, the points will be removed thier…

Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)

Loyalty management can cap earning at the account level by configuring processes to track the overall balance at the master level of a member in one program. Alternatively, programs can be defined to include tier groups or engagement tracking with different earning caps, and processes configured. In addition, Loyalty management programs can apply time bounds…

Explain the variety of points expiration options available in your platform.

Loyalty Management supports qualifying points and non-qualifying points as currency options that you can incorporate into your program structure. Qualifying points measure a member’s level of engagement in a loyalty program and help assess a member’s tier for upgrade or downgrade. Non-qualifying points are points that members earn for their loyalty program-related activities, which they…

Explain how admins can manage different reward types in the rewards catalog.

Multiple programs are supported, multiple campaigns, different reward types (benefits, promotions, vouchers, etc.) etc. The reward types can be based off any data type and include very complex logic, calculated on purchase requirements, customer data points, or any other data customers wish to incorporate into reward logic. Loyalty Management enables you to configure several types…

Protected: Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization

There is no excerpt because this is a protected post.

Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules

When setting up a loyalty program thresholds can be set in the program rules to define points requried to achieve the next tier or reward or associated sku’s. Rewards of any type can be capped at a desired amount to ensure/manage frequency of redemption or accrued to reach a milestone reward. Admins can configure rules…

Explain how your system integrates with and/or generates digital barcodes, QR codes, and dynamic codes for offers.

The IOS/Android mobile SDK available in Salesforce Loyalty Management allows admins to generate/manage barcodes, QR codes, and dynamic offers

Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures

Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options (a set of benefit options that the member can select 1 or 2 from depending on the rules) when a loyalty member achieves a specific milestone. Bankable milestones can be issued as a single use voucher or a multi-use voucher

Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)

Customer rewards are defined and managed at the program level. Loyalty Management allows you to define numerous different reward types, while inventory, attribution, tracking and redemption are can be viewed in the transaction journal for that specific loyalty program.

For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin

The number of rewards either internal or external is set during the loyalty program setup. As rewards are issued and thresholds are reached, automated workflows can be enabled to notiy admins directly in the platform or send notifications to external systems to let admins know to take action

Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)

Create Loyalty Program Badge records to define badges to assign to members based on your program requirements. For example, you can create badges for each of the tiers in your loyalty program or to recognize the top contributors on the program’s community. You can assign badges to recognize member milestones or other specific activities

Explain gamification mechanics that your system supports

Program managers can create games such as spin the wheel and scratchcard, and decide the rewards that customers receive after they play the games. We also support the concept of challenges or gamified promotions that involve reward customers based on one or more activities.

Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.

Utilizing our Decision Table capabilities we can define a set of participating locations and the administration of this Decision Table can be done with manual entry by and admin level person or a file upload. The engin then can utilize this list on when to hand out an award or not.

Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?

Yes. The platform expeierence can be modified to fit the specific needs of the programs in set regions. This would be done at the regions loyatly program level. Language is translated based on the locale set in the admin tools.

Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.

Using global promotion management, admins can create criteria to define programs at the global, country, state, store level. Loyalty Program Currencies refer to qualifying and non-qualifying currencies associated with the program. Qualifying currency refers to the engagement of a member with the program and is associated with a tier group. Qualifying currency is used for…

Does the platform allow members carry a negative points balance? (This is relevant for returns.)

No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can be used to hold points/rewards in the event of a return of a qualifying purchase.

Describe how the system can maintain the individual loyalty member’s acceptance of program’s Terms and Conditions. Please include how it handles versioning of T&C’s wand tracking which version a member has accepted?

Salesforces Loyalty Management enables the configuration of Terms & Conditions at the Loyalty Program Level. We also support this at the Promotion level, each promotion has T&C’s also. If a more robust, Multi Versioning T&C’s capability is required, SF Loyalty Management can utilize the Contract Life Cycle capabilities to facilitate this requirement.

Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.

Please view our Trust User Guide.

Does your solution provide an API that supports account creation and management capabilities? If so, please detail the functionalities available through the API for managing accounts.

Yes. Salesforce Loyalty Management is equipped with a robust suite of business APIs designed to streamline account creation and management processes, ensuring seamless integration and operational efficiency.

Ability to scale and have separation of data, programs, rewards and point structures for different regions (US, EU, APAC and by country or state / province)

Our Loyalty Management solution excels in handling multi-program implementations with ease. It is engineered to accommodate multi-tier structures and support multiple currencies, providing the flexibility necessary to meet diverse regional requirements.

Protected: Can scale for growth and program needs

There is no excerpt because this is a protected post.

Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?

Loyalty Management is fully equipped to identify both the referrer and the referee through the Transaction Journal object. This object includes specific fields designed to capture all necessary referral-related information. Leveraging this capability, we can tailor processes and rules to appropriately reward the referrer, the referee, or both, in response to their activities within the…

Does your platform support the purchase, gifting, or transferring of points between members? Please provide details on how these processes are managed.

Our Loyalty Management system is adept at rewarding members for a variety of activities, including writing product reviews, providing ratings, and engaging with Instagram posts, among others. This functionality is facilitated through the use of APIs. For an in-depth understanding of these capabilities, please refer to our help documentation available at Loyalty Program Real-Time Connect…

How does your system manage multiple expiration dates for offers based on different member statuses?

Loyalty Management allows for the rewarding of members on special occasions such as birthdays, anniversaries, and other significant dates. Our configurable processes and rules are designed to recognize a member’s activity date, and rewards can be distributed based on these settings. Additional information on setting up these processes can be found in our documentation here…

Can your platform handle offer issuance and manage the issuance process? Please explain the workflow and management tools available.

While certain functionalities may not be available directly out-of-the-box, they can be achieved through system configuration without the need for custom coding. This approach ensures that specific business requirements can be met while maintaining system integrity and upgradability.

How does your platform track and reward member progress within a loyalty program?

The expiration dates for points can be customized at the time of issuance, providing flexibility in how loyalty points are managed and creating opportunities for tailored expiration strategies that align with your loyalty program’s objectives.

Can your loyalty platform award and track offers or promotions for individual members based on specific criteria such as purchases, spend thresholds, enrollments, or interactions with certain products or actions?

Loyalty Management can issue offers. These offers can be distributed via Salesforce Marketing Cloud Engagement Channels or via the API.

Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?

Yes, Customer progress can be monitored for cumulative promotions where a member needs to achieve a specific target for the promotion.

Does your platform include an automatic promotion deployment tool that is triggered by customer actions or life cycle milestones? If so, please describe how this tool functions and the types of triggers that can be used.

Yes. Promotions play a significant role in increasing product sales. Promotions can be a part of a larger campaign to spread awareness about a new product or can be a part of a targeted objective. Salesforce Loyalty Management offers several different options for Loyalty Promotions. There is a Quick Promotion Wizard that can be used…

What capabilities does your platform offer for tracking and viewing member behaviors at an individual member level?

Yes, Loyalty Management is built on the Salesforce platform which can store active locations for stores, and use the same in Loyalty transactions

Does your solution provide support for the issuance and management of badges or badging systems?

Yes, Member Engagement Attributes can be created to track member activity over a period of time and reward members based on that. For eg- spend or no. of visits can be tracked for each member, and once the member reaches the target defined, appropriate process rules can be triggered to track or reward members. For…

Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?

Yes, badges can be created and customised using Badges functionality – here.

How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?

Yes, Salesfore Loyalty Management supports creation of multiple tier groups and any number of associated tiers within the same program. The Tiers can be created in a certain order to determine the next higher tier when memberships get upgraded. The base tier is automatically assigned when the member is created. It is also possible to…

What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?

Out of the box functionality is available for for service agents. Salesforce Data Cloud allows creation of additional Customer Profile Views – this would be the recommended way to create custom view(s) for Customer Service needs.

How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?

Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service Cloud. Loyalty CSRs can adjust points/ change tier/ issue voucher or merge memberships on behalf of a member during an inquiry or dispute. More details are available – here.

What tools does your platform provide for managing promotional codes?

Can measure a memberÕs engagement with activity or modules

Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.

Salesforce dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle, SAP, or other third-party solutions and external cloud services. One-third of all Salesforce transactions are made possible by system-to-system integration, making it the most trusted and successful enterprise API in the market. Salesforce provides six paths to integration success (many based…

How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?

Yes, please refer to help the documentation here.

Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce

Yes, Loyalty Management comes with out of the box to fetch member information across multiple applications and channels – details are availble here.

Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.

Salesforce’s Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without points on one instance. We have several customers who have created non-points based programs where the program tracks many different things their members are doing via different tracking mechanisms we have out of the box…

Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)

There are four main experiences that can be configured in Loyalty Management – Points, Benefits, Vouchers, and Promotions. Each of them can relate to transactional or experiential moments in the customer lifecycle. Point earning can occur when a $ transaction happens. Points can also be earned for experiences, like signing up for something new, or…

Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail

Users can set up point accrual for specific Nike purchases from online or in-store retail purchases. These transactions are real-time added to the loyalty record.

Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.

Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the loyalty program. Partnerships give your members more options to engage members and help them earn and redeem points for complementary products or services. Our clients that utilize this function onboard partners in a few ways: Partners can be…

How does the software handle awarding points for transactions that use a “buy now, pay later” service?

Vouchers and rewards can be configured to be issued in real-time or can be issued based on a parameter in relation to the date of the action (e.g. Date + 1 day Also, Loyalty Management provides the ability to escrow rewards. Points stored in escrow are not available for redemption until the escrow period ends,…

Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps

Salesforce’s Loyalty Management was designed to Reward for anything that the customer might want to track about their Loyaly Members. As long as you can track customer activity we can get this information into the Loyalty Management Engine (via batch files, APIs, entered through the app) and we can reward on it. We have done…

How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?

Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously or can be in “Escrow” where the points won’t be redeemable for a certain time frame and Loyalty Management administrators are in full control of that timeframe. The ability to Escrow is a capability that can be turned on but is…

Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.

Salesforce Loyalty Management enables and supports A/B Testing via Loyalty Promotions. Loyalty Promtions will allow customers to segement their members based on any type of attribute logic and then have different earning rates / logic based on the specific promotion. When a Loyalty Member calls into the call center, an agent would be able to…

Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors

Salesforce Loyalty Management can manage varying earn rates through flexible rules and configurations that accommodate different earning scenarios based on customer behaviors, actions, or transactions. These can be configured in the platform through an easy to use rule process rule builder.

Explain how the platform handles points associated for specific SKUs, multiple SKUs,

Salesforce Loyalty Management can facilitate points being awarded at the SKU level, for Multiple SKUs being ordered together, or at the Category level meaning when you order any product in a particular catagory can will be rewarded in a specific way.

Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)

Salesforce Loyalty Management allows and facilitates the issuance and management of Bonus Points and/or Point Accelerators and the ad-hoc issuance for points as needed. A Promotion can be created to award “Bonus Points” for transactional activities, for example for a certain product or certain set of products and/or for a specific segment of people or…

Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.

Salesforce Loyalty Management has an out of the box “Reverse Transaction” process to claw back the points that were given out should a purchased product is returned. If the original points had been added to the escrow, these point are removed from there. If escrow is not being used, the points will be removed thier…

Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)

Loyalty management can cap earning at the account level by configuring processes to track the overall balance at the master level of a member in one program. Alternatively, programs can be defined to include tier groups or engagement tracking with different earning caps, and processes configured. In addition, Loyalty management programs can apply time bounds…

Explain the variety of points expiration options available in your platform.

Loyalty Management supports qualifying points and non-qualifying points as currency options that you can incorporate into your program structure. Qualifying points measure a member’s level of engagement in a loyalty program and help assess a member’s tier for upgrade or downgrade. Non-qualifying points are points that members earn for their loyalty program-related activities, which they…

Explain how admins can manage different reward types in the rewards catalog.

Multiple programs are supported, multiple campaigns, different reward types (benefits, promotions, vouchers, etc.) etc. The reward types can be based off any data type and include very complex logic, calculated on purchase requirements, customer data points, or any other data customers wish to incorporate into reward logic. Loyalty Management enables you to configure several types…

Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization

Salesforce support integrations to various charitable organizations as a redemption or reward option via partner apps that have all of these plugins established. This means customers can easily have members fulfilling rewards to charity organizations of their choice based on the organization the customer wishes to make available.

Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules

When setting up a loyalty program thresholds can be set in the program rules to define points requried to achieve the next tier or reward or associated sku’s. Rewards of any type can be capped at a desired amount to ensure/manage frequency of redemption or accrued to reach a milestone reward. Admins can configure rules…

Explain how your system integrates with and/or generates digital barcodes, QR codes, and dynamic codes for offers.

The IOS/Android mobile SDK available in Salesforce Loyalty Management allows admins to generate/manage barcodes, QR codes, and dynamic offers

Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures

Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options (a set of benefit options that the member can select 1 or 2 from depending on the rules) when a loyalty member achieves a specific milestone. Bankable milestones can be issued as a single use voucher or a multi-use voucher

Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)

Customer rewards are defined and managed at the program level. Loyalty Management allows you to define numerous different reward types, while inventory, attribution, tracking and redemption are can be viewed in the transaction journal for that specific loyalty program.

For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin

The number of rewards either internal or external is set during the loyalty program setup. As rewards are issued and thresholds are reached, automated workflows can be enabled to notiy admins directly in the platform or send notifications to external systems to let admins know to take action

Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)

Create Loyalty Program Badge records to define badges to assign to members based on your program requirements. For example, you can create badges for each of the tiers in your loyalty program or to recognize the top contributors on the program’s community. You can assign badges to recognize member milestones or other specific activities

Explain gamification mechanics that your system supports

Program managers can create games such as spin the wheel and scratchcard, and decide the rewards that customers receive after they play the games. We also support the concept of challenges or gamified promotions that involve reward customers based on one or more activities.

Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.

Using global promotion management, admins can create criteria to define programs at the global, country, state, store level. Loyalty Program Currencies refer to qualifying and non-qualifying currencies associated with the program. Qualifying currency refers to the engagement of a member with the program and is associated with a tier group. Qualifying currency is used for…

Does the platform allow members carry a negative points balance? (This is relevant for returns.)

No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can be used to hold points/rewards in the event of a return of a qualifying purchase.

Describe how the system can maintain the individual loyalty member’s acceptance of program’s Terms and Conditions. Please include how it handles versioning of T&C’s wand tracking which version a member has accepted?

Salesforces Loyalty Management enables the configuration of Terms & Conditions at the Loyalty Program Level. We also support this at the Promotion level, each promotion has T&C’s also. If a more robust, Multi Versioning T&C’s capability is required, SF Loyalty Management can utilize the Contract Life Cycle capabilities to facilitate this requirement.

প্রোগ্রামের নিয়ম ও শর্তাবলীর স্বতন্ত্র আনুগত্য সদস্যের গ্রহণযোগ্যতা কীভাবে সিস্টেম বজায় রাখতে পারে তা বর্ণনা করুন। অনুগ্রহ করে অন্তর্ভুক্ত করুন কিভাবে এটি T&C এর ওয়ান্ড ট্র্যাকিং এর সংস্করণ পরিচালনা করে কোন সদস্য কোন সংস্করণটি গ্রহণ করেছে?

সেলসফোর্স লয়্যালটি ম্যানেজমেন্ট লয়্যালটি প্রোগ্রাম লেভেলে শর্ত ও শর্তাবলী কনফিগারেশন সক্ষম করে। আমরা এটিকে প্রচার স্তরেও সমর্থন করি, প্রতিটি প্রচারের টিএন্ডসিও রয়েছে৷ যদি আরও শক্তিশালী, মাল্টি ভার্সনিং T&C-এর ক্ষমতার প্রয়োজন হয়, SF লয়ালটি ম্যানেজমেন্ট এই প্রয়োজনীয়তাকে সহজতর করার জন্য চুক্তি জীবন চক্রের ক্ষমতা ব্যবহার করতে পারে।

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WHAT IS STICKY TABLE OF CONTENTS (TOC) & HOW TO ENABLE IT IN BETTERDOCS?

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BetterDocs has a unique FAQ builder feature that allows you to easily add a FAQ section to your website’s documentation pages. To learn how to configure the FAQ builder in WordPress using BetterDocs, follow the guidelines.  How To Configure BetterDocs FAQ Builder In WordPress? Follow the steps below to create FAQs in WordPress using BetterDocs. Step 1: Create…

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Do You Accept PayPal Payments

Yes we accept Paypal payments. To purchase our products using Paypal, follow these steps. Step 1: Click On The ‘Purchase’ Button To get started you need to first choose a preferred pricing plan from our official website. Then click on the ‘Purchase’ button. You will be taken to the Checkout page. Step 2: Enter Billing…

How To Get Free Trial For Our Products?

To configure our software follow these step-by-step guidelines Step 1: Download The Software Installation File To get started you need to first download our software installation file from our official website. Create an account to download our software. A license number will be sent to your email when the download is completed. Step 2: Activate…

Do You Have Any Refund Or Return Policies?

To customize your preferences, follow these steps given below. Step 1: Log In To Your Account To get started you need to log in to your account on our official website. Step 2: Click On ‘Preferences’ Tab Next you have to click on the ‘Preferences’ tab from your Account dashboard. Step 3: Customize Your Preferences…

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On This Page Step 1: Download The Software Installation File Step 2: Activate Your License Key Step 3: Run The Setup Wizard To configure our software follow these step-by-step guidelines Step 1: Download The Software Installation File To get started you need to first download our software installation file from our official website. Create an…

WHAT IS STICKY TABLE OF CONTENTS (TOC) & HOW TO ENABLE IT IN BETTERDOCS?

What Is Sticky Table Of Contents (TOC)? How To Enable It? TOC stands for Table of Contents. In many instances, you might need to use different Heading Tags inside your Doc. If you use multiple headings, BetterDocs will include the Headings inside a Table of Contents (TOC) Box that will stay afloat over the Documentation Page. The…

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Do You Accept PayPal Payments

On This Page Step 1: Click On The ‘Purchase’ Button Step 2: Enter Billing Details And Address Step 3: Add Your PayPal Account Details Yes we accept Paypal payments. To purchase our products using Paypal, follow these steps. Step 1: Click On The ‘Purchase’ Button To get started you need to first choose a preferred…

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HOW TO MANAGE CATEGORIES & TAGS IN BETTERDOCS?

How to manage Categories and Tags in BetterDocs? Categories and Tags tell BetterDocs which Doc Page should sit where. Categories are used for Broad Grouping of identical Documentation Pages. And Tags are used to narrow down the focus to a specific topic. These two combined help you to create a good taxonomy for your Documentation Page which…

This is life

Natural Ecosystem: Rivers play a crucial role in the natural ecosystem, serving as lifelines that sustain diverse flora and fauna. These water bodies create intricate habitats for a myriad of organisms, contributing to the overall biodiversity of an area. The flowing waters of a river provide essential resources and support intricate food webs, making them…

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Football

Overview Football, known as soccer in some regions, is a popular team sport played around the world. It involves two teams of eleven players each, competing to score goals by getting a ball into the opposing team’s net. History of Football The origins of football date back to ancient civilizations, but the modern game began…

Describe how the system can maintain the individual loyalty member’s acceptance of program’s Terms and Conditions. Please include how it handles versioning of T&C’s wand tracking which version a member has accepted?

Salesforces Loyalty Management enables the configuration of Terms & Conditions at the Loyalty Program Level. We also support this at the Promotion level, each promotion has T&C’s also. If a more robust, Multi Versioning T&C’s capability is required, SF Loyalty Management can utilize the Contract Life Cycle capabilities to facilitate this requirement.

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Why our mobile data prices are higher than India, Pakistan

Bangladesh’s mobile data prices are among the highest in the region, surpassing Pakistan, India, and even developed countries like France and Italy. In today’s world, access to affordable data is a necessity, not a luxury. It’s the bridge between a mother staying connected to her children overseas, a farmer consulting a doctor via telemedicine, or…

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Obayed Mamur – The Story of a Handsome Man

Overview Obayed Mamur is a well-regarded individual known for his charming personality and striking appearance. His handsomeness is not just skin deep, as he combines good looks with a warm and approachable demeanor that makes him attractive to many. Handsome When it comes to being handsome, Obayed Mamur exemplifies the modern aesthetic. His features are…

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India does not endorse Hasina’s statements: Vikram Misri

India does not endorse ousted prime minister Sheikh Hasina’s criticism of the interim government in Bangladesh, Indian Foreign Secretary Vikram Misri said yesterday (11 December). The issue remains a pinprick in the India-Bangladesh relationship, he also said while briefing the Parliamentary Standing Committee on External Affairs, headed by Congress leader Shashi Tharoor, reports The Hindu….

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Shakib and Litton left out as Bangladesh announce Champions Trophy squad

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Lionel Messi’s visit to India confirmed, Argentina to play friendly in Kerala

Lionel Messi finally won the trophy which had eluded him throughout his career, clinching the FIFA World Cup 2022 title in Qatar. Argentina defeated France in penalties, as Messi scripted history. The World Cup in Qatar saw Argentina and Messi receive plenty of support from India, especially from the people of Kerala. Now it looks…

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Food

Overview Food is any substance consumed for nutritional support. It is usually of plant or animal origin and contains essential nutrients such as carbohydrates, proteins, fats, vitamins, and minerals. Key Nutrients Protein Protein is a vital macronutrient that is necessary for building, repairing, and maintaining tissues and cells in the body. It is made up…

Life

Morning Morning is often seen as a fresh start to the day. It’s a time when many people wake up, have breakfast, and prepare for the day ahead. Common morning activities include: Noon Noon marks the middle of the day, typically around 12 PM. This time is often associated with a lunch break. Key aspects…

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Tree

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Gender discrimination can impact any gender, including males. It is crucial to recognize and address these issues to promote equality and prevent bias. What is Gender Discrimination? Gender discrimination occurs when an individual is treated unfavorably because of their gender, which can affect males, females, and non-binary individuals differently. Instances of Gender Discrimination Against Males…

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An Erasmus Project

The Erasmus Project is an exciting opportunity for students seeking international educational experiences. This documentation provides detailed information about the different durations available: 3 months, 6 months, 12 months, and 18 months. 3 Months Programme Designed for students who wish to get a brief experience of studying abroad. This programme focuses on: 6 Months Programme…

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Today is July 8, 2025

Today is July 8, 2025 Today is July 8, 2025 Today is July 8, 2025 Today is July 8, 2025  

Importance of Automation Testing

Introduction Automation testing plays a critical role in the software development lifecycle by increasing efficiency, ensuring higher accuracy, and reducing costs over time. It helps streamline workflows and maintain the quality of software products. Automation Testing Automation testing involves using specialized tools to execute test cases where software tools assist in the testing of the…

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How do committees work? OVFC’s committees are appointed by the President. Each committee has a Chair, appointed by the President, who is responsible for managing the committee and reporting its activities to the Board and membership. Committee Chairs earn 15 LOSAP points for a full year of service (or 1.25 per month for less than…

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Flight Crash at MIles Stone College Dhaka

Overview A tragic aviation accident occurred at Miles Stone College in Dhaka, involving an F-7 aircraft. The incident has raised significant concerns about aircraft safety and emergency response preparedness in the region. F-7 Aircraft Details The F-7 is a Chinese-developed fighter aircraft. Known for its agility and speed, it is primarily used for air combat…

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Work permit with student visa

Introduction This documentation provides details on obtaining a work permit while holding a student visa in major countries, including the United States and Canada. Understanding the requirements and restrictions is crucial for international students who wish to work during their studies. United States: Work Permit with Student Visa Eligibility On-campus Employment Students can work up…

August Uprising in Bangladesh – The July 36

Introduction The August Uprising in Bangladesh is a significant event that took place in 1975. Also known as the July 36, this uprising was primarily driven by students demanding political and social reforms. Background The socio-political landscape in Bangladesh during the mid-1970s was tense, characterized by political instability and economic hardship. The Student Movement was…

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How to stay mentally fit

Maintaining mental fitness is an ongoing practice that blends healthy routines, supportive relationships, purposeful activity, and mindful self-care. The guidance below offers evidence-informed steps you can tailor to your life. Core Principles Sleep: The Foundation Quality sleep restores mood, attention, learning, and impulse control. Adults typically benefit from 7–9 hours per night. Further reading:

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Relation between QA & Developer

Introduction The relationship between Quality Assurance (QA) professionals and developers is vital in the software development lifecycle. Their collaboration is crucial to ensure that high-quality software products are developed and meet both customer requirements and business goals. Miscommunication Miscommunication between QA and developers can lead to significant issues, such as missed requirements and defects in…

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99 Names of Allah

Introduction The 99 Names of Allah, known as Asma-ul-Husna, are the beautiful names that define the many attributes of Allah in Islam. These names reflect the uniqueness and perfection of Allah and serve as a means for believers to connect with Him. Importance of the 99 Names Reciting and understanding the 99 Names of Allah…

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All B C E F G H I J K L M N O P Q R S T U V W X Y Z B Back-in-Stock Alerts Learn More → Background Gradients Learn More → Backorders Learn More → Backup Learn More → Bank Transfer Learn More → Behavior Analytics Learn More → Behavior…

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BetterDocs offers flexible pricing plans to suit your needs, whether you’re running a personal blog, a growing business, or a large enterprise. Below is a breakdown of our pricing options: 1. BetterDocs Free (Forever Free) Get started with essential documentation features at no cost. Key Features: 2. BetterDocs Pro (Premium Features & Customization) Unlock advanced…

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Frequently Asked Questions Orders How to track my order? You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping…

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About us

[vc_row woodmart_css_id=”68a35319ea7f1″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OGEzNTMxOWVhN2YxIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″ css=”.vc_custom_1755534114258{padding-top: 10px !important;padding-bottom: 20px !important;}”][vc_column][vc_column_text css=” woodmart_inline=”no” text_larger=”no”]SecureCheats sells PC game enhancement tools with three priorities: stability, clear setup, and straightforward guidance. Every release is validated on clean and lived-in Windows machines, rolled out in stages through our loader, and documented with product-level…

Warzone Hacks: The Ultimate COD Cheats, Aimbot & ESP

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Winning the War with Battlefield 2042 Hacks: Cheats & Aimbot

[vc_row woodmart_css_id=”6347250f2fd7c” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MzQ3MjUwZjJmZDdjIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″][vc_column woodmart_text_align=”center” woodmart_css_id=”633465e612783″ parallax_scroll=”no” woodmart_sticky_column=”false” wd_collapsible_content_switcher=”no” wd_column_role_offcanvas_desktop=”no” wd_column_role_offcanvas_tablet=”no” wd_column_role_offcanvas_mobile=”no” wd_column_role_content_desktop=”no” wd_column_role_content_tablet=”no” wd_column_role_content_mobile=”no” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_box_shadow=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MzM0NjVlNjEyNzgzIiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_reset_margin=”no” tablet_reset_margin=”no” wd_z_index=”no”][woodmart_text_block text_font_family=”alt” text_font_size=”m” text_font_weight=”500″ woodmart_css_id=”68cdb8b680172″ parallax_scroll=”no” woodmart_inline=”no” wd_hide_on_desktop=”no” wd_hide_on_tablet_landscape=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2OGNkYjhiNjgwMTcyIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGV4dF9ibG9jayIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19″] Enter the competitive FPS game of Battlefield 2042 with a strategic advantage, courtesy…

War Thunder Hacks With Aimbot, ESP & Wallhack

[vc_row gap=”3″ woodmart_css_id=”664c77448ff80″ responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NjRjNzc0NDhmZjgwIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=” mobile_bg_img_hidden=”no” tablet_bg_img_hidden=”no” woodmart_parallax=”0″ woodmart_gradient_switch=”no” woodmart_box_shadow=”no” wd_z_index=”no” woodmart_disable_overflow=”0″ row_reverse_mobile=”0″ row_reverse_tablet=”0″ css=”.vc_custom_1716287306791{margin-top: 60px !important;margin-bottom: 60px !important;border-top-width: 2px !important;border-right-width: 2px !important;border-bottom-width: 2px !important;border-left-width: 2px !important;border-left-style: solid !important;border-right-style: solid !important;border-top-style: solid !important;border-bottom-style: solid !important;border-color: #214fce !important;}”][vc_column][woodmart_text_block text_font_family=”alt” text_font_size=”m” text_font_weight=”500″ woodmart_css_id=”66854dae1dcbc” parallax_scroll=”no” woodmart_inline=”no” wd_hide_on_desktop=”no” wd_hide_on_tablet_landscape=”no” wd_hide_on_tablet=”no” wd_hide_on_mobile=”no” responsive_spacing=”eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2Njg1NGRhZTFkY2JjIiwic2hvcnRjb2RlIjoid29vZG1hcnRfdGV4dF9ibG9jayIsImRhdGEiOnsidGFibGV0Ijp7fSwibW9iaWxlIjp7fX19″] Welcome to SecureCheats, your trusted source for advanced…

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Failure Is The Pillar of Success

Introduction Failure is often perceived negatively in society. However, it plays a crucial role in achieving success. Understanding the dynamics of failure can lead to growth, resilience, and ultimately, success. This document explores the concept of failure as a necessary intermediary in the journey toward success. Understanding Failure Failure can be defined as the lack…

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n This Page To configure our software follow these step-by-step guidelines Step 1: Download The Software Installation File To get started you need to first download our software installation file from our official website. Create an account to download our software. A license number will be sent to your email when the download is completed….

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The process of Evaluation

Overview The process of evaluation refers to the systematic assessment of various elements to determine their performance, quality, or effectiveness. This can apply to human resources, animation projects, or biological assessments involving DNA and RNA. Human Evaluation In a human context, evaluation often occurs in the form of performance reviews, assessments, and feedback mechanisms. Key…

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It further proposed cutting capital gains tax to 5%, offering a 20% tax rebate on asset-backed securities, and extending tax exemptions for mutual funds. The report calls for broader capital market development, strengthening the Bangladesh Securities and Exchange Commission (BSEC), reinforcing the state-owned Investment Corporation of Bangladesh (ICB), and improving stock exchange governance. The proposals…

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Why Does Time Feel Different in Various Life Moments?

The Essence of Time: Time, an intangible force that governs the very fabric of our existence, serves as the foundation upon which the narratives of our lives unfold. From the rhythmic ticking of a clock to the cyclical patterns of celestial bodies, its influence is undeniable. The concept of time marks the past with memories,…

প্রোগ্রামের নিয়ম ও শর্তাবলীর স্বতন্ত্র আনুগত্য সদস্যের গ্রহণযোগ্যতা কীভাবে সিস্টেম বজায় রাখতে পারে তা বর্ণনা করুন। অনুগ্রহ করে অন্তর্ভুক্ত করুন কিভাবে এটি T&C এর ওয়ান্ড ট্র্যাকিং এর সংস্করণ পরিচালনা করে কোন সদস্য কোন সংস্করণটি গ্রহণ করেছে?

সেলসফোর্স লয়্যালটি ম্যানেজমেন্ট লয়্যালটি প্রোগ্রাম লেভেলে শর্ত ও শর্তাবলী কনফিগারেশন সক্ষম করে। আমরা এটিকে প্রচার স্তরেও সমর্থন করি, প্রতিটি প্রচারের টিএন্ডসিও রয়েছে৷ যদি আরও শক্তিশালী, মাল্টি ভার্সনিং T&C-এর ক্ষমতার প্রয়োজন হয়, SF লয়ালটি ম্যানেজমেন্ট এই প্রয়োজনীয়তাকে সহজতর করার জন্য চুক্তি জীবন চক্রের ক্ষমতা ব্যবহার করতে পারে।

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কিভাবে মুহূর্তগুলি আমাদের জীবন গঠন করে?

সময়ের সারাংশ: সময়, একটি অস্পষ্ট শক্তি যা আমাদের অস্তিত্বের কাঠামোকে নিয়ন্ত্রণ করে, সেই ভিত্তি হিসাবে কাজ করে যার উপর আমাদের জীবনের আখ্যানগুলি উন্মোচিত হয়। ঘড়ির ছন্দবদ্ধ টিকটিক থেকে শুরু করে মহাকাশীয় বস্তুর চক্রাকার প্যাটার্ন পর্যন্ত, এর প্রভাব অনস্বীকার্য। ঘড়ির ছন্দবদ্ধ টিকটিক থেকে শুরু করে মহাকাশীয় বস্তুর চক্রাকার প্যাটার্ন পর্যন্ত, এর প্রভাব অনস্বীকার্য। সময়ের বহুমুখী উপস্থিতি:…

বৃদ্ধি এবং প্রোগ্রামের প্রয়োজনের জন্য স্কেল করতে পারেন

সেলসফোর্সের মধ্যে আনুগত্য প্রচার ব্যবস্থাপনা একটি গতিশীল বৈশিষ্ট্য যা কার্যকরী ব্যবস্থাপনা এবং বিভিন্ন প্রচারের সমন্বয়ের জন্য অনুমতি দেয়। এই প্রচারগুলি স্বতন্ত্র সদস্য বিভাগের জন্য তৈরি করা যেতে পারে এবং সর্বোত্তম সদস্য যোগাযোগের জন্য আমাদের মার্কেটিং সিস্টেমের মাধ্যমে সহজেই সক্রিয় করা যায়। আমরা তিনটি স্বতন্ত্র ধরনের প্রচার অফার করি: – স্ট্যান্ডার্ড প্রচার: এই প্রচারগুলি সদস্যদের আচরণ…

Why Does Time Feel Different in Various Life Moments?

The Essence of Time: Time, an intangible force that governs the very fabric of our existence, serves as the foundation upon which the narratives of our lives unfold. From the rhythmic ticking of a clock to the cyclical patterns of celestial bodies, its influence is undeniable. The concept of time marks the past with memories,…

Why Are Rivers Vital Ecosystems for Biodiversity?

Natural Ecosystem: Rivers play a crucial role in the natural ecosystem, serving as lifelines that sustain diverse flora and fauna. These water bodies create intricate habitats for a myriad of organisms, contributing to the overall biodiversity of an area. The flowing waters of a river provide essential resources and support intricate food webs, making them…

How Does WordPress Adapt to Evolving Web Development Trends?

Content Management Powerhouse: WordPress stands as a formidable content management system (CMS) that has transformed the landscape of website creation and management. Boasting a user-friendly interface, it empowers individuals and businesses to effortlessly build and customize websites, even without extensive technical expertise. Its versatility extends from simple blogs to complex e-commerce platforms, making it a…

How Moments Shape Our Lives?

The Essence of Time: Time, an intangible force that governs the very fabric of our existence, serves as the foundation upon which the narratives of our lives unfold. From the rhythmic ticking of a clock to the cyclical patterns of celestial bodies, its influence is undeniable. The concept of time marks the past with memories,…

What Intricate Ecosystems Thrive Along the Banks of Rivers?

Natural Ecosystem: Rivers play a crucial role in the natural ecosystem, serving as lifelines that sustain diverse flora and fauna. These water bodies create intricate habitats for a myriad of organisms, contributing to the overall biodiversity of an area. The flowing waters of a river provide essential resources and support intricate food webs, making them…

How Does WordPress Revolutionize Website Management for Beginners?

Content Management Powerhouse: WordPress stands as a formidable content management system (CMS) that has transformed the landscape of website creation and management. Boasting a user-friendly interface, it empowers individuals and businesses to effortlessly build and customize websites, even without extensive technical expertise. Its versatility extends from simple blogs to complex e-commerce platforms, making it a…

Why is Staying Updated on SEO Trends Crucial for Digital Marketers?

Search Engine Optimization (SEO) Fundamentals: SEO, or Search Engine Optimization, is a critical facet of digital marketing that focuses on enhancing a website’s visibility in search engine results. At its core, SEO aims to improve the relevance and credibility of a website’s content to match users’ search queries. By understanding and implementing SEO best practices,…

How Can Users Customize and Personalize Their Smartwatch Experience?

Wearable Technology Revolution: Smartwatches represent a significant leap in the realm of wearable technology, seamlessly blending fashion and functionality. These compact devices, worn on the wrist like traditional watches, serve as powerful extensions of smartphones, offering a diverse range of features beyond just telling time. With capabilities such as fitness tracking, heart rate monitoring, and…

Earth-sized planet discovered by researchers

An international team has discovered a new habitable Earth-sized planet, says scientists from the University of Warwick. The collaborative effort between Nasa and the European Space Agency (ESA) has found a planet, now known as Gliese 12b, that has an estimated temperature of 42 Celsius. It is currently one of the few known rocky planets…

Oman to partially open visas for Bangladeshi nationals

Oman will reopen 12 categories of visas for Bangladeshis, says Sirajul Haque, Chairman of Bangladesh Social Club Oman. This will cover family visas, visit visas for Bangladeshi nationals living in GCC countries, doctor’s visas, engineers’ visas, nurses’ visas, teachers’ visas, accountants’ visas, investor visas, and all types of official visas, says the Times of Oman….

Elevated Expressway: Appellate Division puts status quo on share transfer

The Appellate Division today (30 May) imposed a status-quo on the High Court rule which cleared the way for transferring Italian-Thai Development Public Company Limited (ITD)’s shares in Dhaka Elevated Expressway to China’s Sinohydro Corporation. As a result, the work of the Dhaka Elevated Expressway will be stopped for the time being, said lawyers. The…

70% of Bangladesh’s outward FDI went to India in 2023

Last year, more than two-thirds of the outbound foreign direct investment (FDI) by Bangladeshi firms flowed into India. According to Bangladesh Bank data, outward FDI by Bangladeshi firms has significantly increased, expanding to more than 22 host countries. In 2023, net FDI into India amounted to $21.05 million, capturing a 70.45% share of the total….

Wie passt sich WordPress an neue Webentwicklungstrends an?

Kraftpaket für Content-Management: WordPress ist ein beeindruckendes Content-Management-System (CMS), das die Landschaft der Website-Erstellung und -Verwaltung verändert hat. Mit seiner benutzerfreundlichen Oberfläche ermöglicht es Einzelpersonen und Unternehmen, mühelos Websites zu erstellen und anzupassen, auch ohne umfassende technische Kenntnisse. Seine Vielseitigkeit reicht von einfachen Blogs bis hin zu komplexen E-Commerce-Plattformen und macht es zur ersten Wahl…

Another concrete jungle in the name of ‘garden city’

Approximately one and a half kilometres from Shyamoli Square towards Shia Jame Masjid, along the Ring Road in Mohammadpur, you will first encounter the 10-storey Tokyo Square shopping mall on the right. This is followed by a cluster of high-rise buildings. Enter through the Roman-styled entrance gate, sandwiched between the said shopping mall and the…

Is Dhaka ready for an all-electric automobile ecosystem?

On 12 May Dhaka North and South City Corporation (DNCC and DSCC) unveiled Dhaka’s first-ever Paris Agreement-aligned climate action plans. The plans will serve as a roadmap for Dhaka North and Dhaka South to become carbon-neutral by 2050, aligning with Bangladesh’s National Commitment of conditional emissions reduction target. Both city corporations aim to cut emissions…

Keeping money in banks may get costlier

Keeping money in the country’s banking system is set to become more expensive as the revenue authorities plan to further increase excise duty on bank balances in the upcoming budget after three fiscal years. According to finance ministry sources familiar with the matter, the cost may increase by up to 67%. The National Board of…

Protected: Saudia Airlines cabin crew member held with 2kg gold at Dhaka airport

There is no excerpt because this is a protected post.

Ctg waterlogging: Crores spent, deadlines missed, streets still flooded

Chattogram city continues to grapple with severe waterlogging issues, despite significant investments and ongoing efforts by three agencies to combat the problem. A staggering Tk14,387 crore has been allocated to implement four projects aimed at addressing waterlogging in the port city.  Over the past decade, around Tk8,000 crore has been spent in these initiatives, with…

NBR may backtrack on plan to impose duty on MPs’ vehicles

The National Board of Revenue (NBR) is likely to backtrack on its plan to impose a 25% customs duty and a 15% value-added tax (VAT) on the import of motor vehicles by lawmakers in the fiscal 2024-25. Finance ministry officials with knowledge of the matter said the change in plan comes as the initiative contradicts…

কিভাবে মুহূর্তগুলি আমাদের জীবন গঠন করে?

সময়ের সারাংশ: সময়, একটি অস্পষ্ট শক্তি যা আমাদের অস্তিত্বের কাঠামোকে নিয়ন্ত্রণ করে, সেই ভিত্তি হিসাবে কাজ করে যার উপর আমাদের জীবনের আখ্যানগুলি উন্মোচিত হয়। ঘড়ির ছন্দবদ্ধ টিকটিক থেকে শুরু করে মহাকাশীয় বস্তুর চক্রাকার প্যাটার্ন পর্যন্ত, এর প্রভাব অনস্বীকার্য। ঘড়ির ছন্দবদ্ধ টিকটিক থেকে শুরু করে মহাকাশীয় বস্তুর চক্রাকার প্যাটার্ন পর্যন্ত, এর প্রভাব অনস্বীকার্য। সময়ের বহুমুখী উপস্থিতি:…

Protected: How EBL rose from the ashes of BCCI to become a top bank

There is no excerpt because this is a protected post.

An Apple

Eat apple everyday. MSF WPD TOC IIT

Migration cost soars as 52% of workers rely on brokers to go abroad: BBS

About 52.03% of international migrants paid their migration costs to brokers (migration facilitators), which is higher in rural areas (53.10%) compared to urban areas (48.25%), according to a recent survey by the Bangladesh Bureau of Statistics (BBS). Migration experts noted that the involvement of middlemen or brokers in the labour migration process leads to high…

1% import duty threatens foreign investment in economic zones: Stakeholders

Business leaders and stakeholders have expressed concerns that the government’s proposed 1% import duty on capital machinery for all industries in economic zones will discourage foreign investment. The Bangladesh Economic Zones Authority (Beza) announced its intention to appeal to the government for the withdrawal of the duty. The Federation of Bangladesh Chambers of Commerce and…

If VAT is ok, what about the social safety net?

An increase in VAT dependency in the proposed budget is feared to fuel price hikes eroding further the consumption capacity of a large bracket of people in times of high inflation. In the proposed budget, the government seeks to collect one third of its total annual revenue from VAT, raising the target to 33.8% from…

Dhaka North mayor commits to dedicated cycling lanes twice a month

Designated lanes within the Dhaka North City Corporation (DNCC) roads will be reserved for cycling two days each month, DNCC Mayor Md Atiqul Islam announced today (8 June). He made this pledge while speaking at the cycle rally “Pedal for Planet”, an event jointly organised by the Jago Foundation and Volunteers for Bangladesh to commemorate…

Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.

Please view our Trust User Guide.

Ability to scale and have separation of data, programs, rewards and point structures for different regions (US, EU, APAC and by country or state / province)

Our Loyalty Management solution excels in handling multi-program implementations with ease. It is engineered to accommodate multi-tier structures and support multiple currencies, providing the flexibility necessary to meet diverse regional requirements.

Can scale for growth and program needs

Loyalty Promotions Management within Salesforce is a dynamic feature that allows for the effective management and combination of various promotions. These promotions can be tailored to distinct member segments and are easily activated through our Marketing system for optimal member communication. We offer three distinct types of promotions: – Standard Promotions: These promotions deliver instant…

Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?

Loyalty Management is fully equipped to identify both the referrer and the referee through the Transaction Journal object. This object includes specific fields designed to capture all necessary referral-related information. Leveraging this capability, we can tailor processes and rules to appropriately reward the referrer, the referee, or both, in response to their activities within the…

Does your platform support the purchase, gifting, or transferring of points between members? Please provide details on how these processes are managed.

Our Loyalty Management system is adept at rewarding members for a variety of activities, including writing product reviews, providing ratings, and engaging with Instagram posts, among others. This functionality is facilitated through the use of APIs. For an in-depth understanding of these capabilities, please refer to our help documentation available at Loyalty Program Real-Time Connect…

Protected: Can your platform handle offer issuance and manage the issuance process? Please explain the workflow and management tools available.

There is no excerpt because this is a protected post.

How does your platform track and reward member progress within a loyalty program?

The expiration dates for points can be customized at the time of issuance, providing flexibility in how loyalty points are managed and creating opportunities for tailored expiration strategies that align with your loyalty program’s objectives.

Can your loyalty platform award and track offers or promotions for individual members based on specific criteria such as purchases, spend thresholds, enrollments, or interactions with certain products or actions?

Loyalty Management can issue offers. These offers can be distributed via Salesforce Marketing Cloud Engagement Channels or via the API.

Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?

Yes, Customer progress can be monitored for cumulative promotions where a member needs to achieve a specific target for the promotion.

Does your loyalty platform provide 1 to 1 Personalization in its offerings? Please elaborate on how personalization is achieved.

Leveraging different types of activations keeps customers engaged and ultimately increases lifetime value. The following possibilities are available with Loyalty Management: Benefits. Create benefits that expand on the traditional earn-and-burn. These can be triggered by a member achieving a certain tier, or through a certain set of behaviors. Activate these benefits inside of Loyalty Management,…

Does your platform include an automatic promotion deployment tool that is triggered by customer actions or life cycle milestones? If so, please describe how this tool functions and the types of triggers that can be used.

Yes. Promotions play a significant role in increasing product sales. Promotions can be a part of a larger campaign to spread awareness about a new product or can be a part of a targeted objective. Salesforce Loyalty Management offers several different options for Loyalty Promotions. There is a Quick Promotion Wizard that can be used…

Protected: কীভাবে ইবিএল বিসিসিআইয়ের ছাই থেকে উঠে একটি শীর্ষ ব্যাঙ্কে পরিণত হয়েছিল

There is no excerpt because this is a protected post.

What capabilities does your platform offer for tracking and viewing member behaviors at an individual member level?

Yes, Loyalty Management is built on the Salesforce platform which can store active locations for stores, and use the same in Loyalty transactions

Does your solution provide support for the issuance and management of badges or badging systems?

Yes, Member Engagement Attributes can be created to track member activity over a period of time and reward members based on that. For eg- spend or no. of visits can be tracked for each member, and once the member reaches the target defined, appropriate process rules can be triggered to track or reward members. For…

What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?

Out of the box functionality is available for for service agents. Salesforce Data Cloud allows creation of additional Customer Profile Views – this would be the recommended way to create custom view(s) for Customer Service needs.

How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?

Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service Cloud. Loyalty CSRs can adjust points/ change tier/ issue voucher or merge memberships on behalf of a member during an inquiry or dispute. More details are available – here.

What tools does your platform provide for managing promotional codes?

Can measure a memberÕs engagement with activity or modules

Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.

Salesforce dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle, SAP, or other third-party solutions and external cloud services. One-third of all Salesforce transactions are made possible by system-to-system integration, making it the most trusted and successful enterprise API in the market. Salesforce provides six paths to integration success (many based…

How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?

Yes, please refer to help the documentation here.

Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce

Yes, Loyalty Management comes with out of the box to fetch member information across multiple applications and channels – details are availble here.

Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.

Salesforce’s Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without points on one instance. We have several customers who have created non-points based programs where the program tracks many different things their members are doing via different tracking mechanisms we have out of the box…

How does the software handle awarding points for transactions that use a “buy now, pay later” service?

Vouchers and rewards can be configured to be issued in real-time or can be issued based on a parameter in relation to the date of the action (e.g. Date + 1 day Also, Loyalty Management provides the ability to escrow rewards. Points stored in escrow are not available for redemption until the escrow period ends,…

Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps

Salesforce’s Loyalty Management was designed to Reward for anything that the customer might want to track about their Loyaly Members. As long as you can track customer activity we can get this information into the Loyalty Management Engine (via batch files, APIs, entered through the app) and we can reward on it. We have done…

How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?

Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously or can be in “Escrow” where the points won’t be redeemable for a certain time frame and Loyalty Management administrators are in full control of that timeframe. The ability to Escrow is a capability that can be turned on but is…

Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.

Salesforce Loyalty Management enables and supports A/B Testing via Loyalty Promotions. Loyalty Promtions will allow customers to segement their members based on any type of attribute logic and then have different earning rates / logic based on the specific promotion. When a Loyalty Member calls into the call center, an agent would be able to…

Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors

Salesforce Loyalty Management can manage varying earn rates through flexible rules and configurations that accommodate different earning scenarios based on customer behaviors, actions, or transactions. These can be configured in the platform through an easy to use rule process rule builder.

Explain how the platform handles points associated for specific SKUs, multiple SKUs,

Salesforce Loyalty Management can facilitate points being awarded at the SKU level, for Multiple SKUs being ordered together, or at the Category level meaning when you order any product in a particular catagory can will be rewarded in a specific way.

Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)

Salesforce Loyalty Management allows and facilitates the issuance and management of Bonus Points and/or Point Accelerators and the ad-hoc issuance for points as needed. A Promotion can be created to award “Bonus Points” for transactional activities, for example for a certain product or certain set of products and/or for a specific segment of people or…

Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.

Salesforce Loyalty Management has an out of the box “Reverse Transaction” process to claw back the points that were given out should a purchased product is returned. If the original points had been added to the escrow, these point are removed from there. If escrow is not being used, the points will be removed thier…

Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)

Loyalty management can cap earning at the account level by configuring processes to track the overall balance at the master level of a member in one program. Alternatively, programs can be defined to include tier groups or engagement tracking with different earning caps, and processes configured. In addition, Loyalty management programs can apply time bounds…

Explain the variety of points expiration options available in your platform.

Loyalty Management supports qualifying points and non-qualifying points as currency options that you can incorporate into your program structure. Qualifying points measure a member’s level of engagement in a loyalty program and help assess a member’s tier for upgrade or downgrade. Non-qualifying points are points that members earn for their loyalty program-related activities, which they…

Explain how admins can manage different reward types in the rewards catalog.

Multiple programs are supported, multiple campaigns, different reward types (benefits, promotions, vouchers, etc.) etc. The reward types can be based off any data type and include very complex logic, calculated on purchase requirements, customer data points, or any other data customers wish to incorporate into reward logic. Loyalty Management enables you to configure several types…

Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization

Salesforce support integrations to various charitable organizations as a redemption or reward option via partner apps that have all of these plugins established. This means customers can easily have members fulfilling rewards to charity organizations of their choice based on the organization the customer wishes to make available.

Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules

When setting up a loyalty program thresholds can be set in the program rules to define points requried to achieve the next tier or reward or associated sku’s. Rewards of any type can be capped at a desired amount to ensure/manage frequency of redemption or accrued to reach a milestone reward. Admins can configure rules…

Explain how your system integrates with and/or generates digital barcodes, QR codes, and dynamic codes for offers.

The IOS/Android mobile SDK available in Salesforce Loyalty Management allows admins to generate/manage barcodes, QR codes, and dynamic offers

Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures

Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options (a set of benefit options that the member can select 1 or 2 from depending on the rules) when a loyalty member achieves a specific milestone. Bankable milestones can be issued as a single use voucher or a multi-use voucher

Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)

Customer rewards are defined and managed at the program level. Loyalty Management allows you to define numerous different reward types, while inventory, attribution, tracking and redemption are can be viewed in the transaction journal for that specific loyalty program.

For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin

The number of rewards either internal or external is set during the loyalty program setup. As rewards are issued and thresholds are reached, automated workflows can be enabled to notiy admins directly in the platform or send notifications to external systems to let admins know to take action

Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)

Create Loyalty Program Badge records to define badges to assign to members based on your program requirements. For example, you can create badges for each of the tiers in your loyalty program or to recognize the top contributors on the program’s community. You can assign badges to recognize member milestones or other specific activities

Explain gamification mechanics that your system supports

Program managers can create games such as spin the wheel and scratchcard, and decide the rewards that customers receive after they play the games. We also support the concept of challenges or gamified promotions that involve reward customers based on one or more activities.

Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.

Utilizing our Decision Table capabilities we can define a set of participating locations and the administration of this Decision Table can be done with manual entry by and admin level person or a file upload. The engin then can utilize this list on when to hand out an award or not.

Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?

Yes. The platform expeierence can be modified to fit the specific needs of the programs in set regions. This would be done at the regions loyatly program level. Language is translated based on the locale set in the admin tools.

Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.

Using global promotion management, admins can create criteria to define programs at the global, country, state, store level. Loyalty Program Currencies refer to qualifying and non-qualifying currencies associated with the program. Qualifying currency refers to the engagement of a member with the program and is associated with a tier group. Qualifying currency is used for…

Does the platform allow members carry a negative points balance? (This is relevant for returns.)

No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can be used to hold points/rewards in the event of a return of a qualifying purchase.

Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.

Please view our Trust User Guide.

Does your solution provide an API that supports account creation and management capabilities? If so, please detail the functionalities available through the API for managing accounts.

Yes. Salesforce Loyalty Management is equipped with a robust suite of business APIs designed to streamline account creation and management processes, ensuring seamless integration and operational efficiency.

Can scale for growth and program needs

Loyalty Promotions Management within Salesforce is a dynamic feature that allows for the effective management and combination of various promotions. These promotions can be tailored to distinct member segments and are easily activated through our Marketing system for optimal member communication. We offer three distinct types of promotions: – Standard Promotions: These promotions deliver instant…

Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?

Loyalty Management is fully equipped to identify both the referrer and the referee through the Transaction Journal object. This object includes specific fields designed to capture all necessary referral-related information. Leveraging this capability, we can tailor processes and rules to appropriately reward the referrer, the referee, or both, in response to their activities within the…

Does your platform support the purchase, gifting, or transferring of points between members? Please provide details on how these processes are managed.

Our Loyalty Management system is adept at rewarding members for a variety of activities, including writing product reviews, providing ratings, and engaging with Instagram posts, among others. This functionality is facilitated through the use of APIs. For an in-depth understanding of these capabilities, please refer to our help documentation available at Loyalty Program Real-Time Connect…

How does your system manage multiple expiration dates for offers based on different member statuses?

Loyalty Management allows for the rewarding of members on special occasions such as birthdays, anniversaries, and other significant dates. Our configurable processes and rules are designed to recognize a member’s activity date, and rewards can be distributed based on these settings. Additional information on setting up these processes can be found in our documentation here…

Can your platform handle offer issuance and manage the issuance process? Please explain the workflow and management tools available.

While certain functionalities may not be available directly out-of-the-box, they can be achieved through system configuration without the need for custom coding. This approach ensures that specific business requirements can be met while maintaining system integrity and upgradability.

How does your platform track and reward member progress within a loyalty program?

The expiration dates for points can be customized at the time of issuance, providing flexibility in how loyalty points are managed and creating opportunities for tailored expiration strategies that align with your loyalty program’s objectives.

Can your loyalty platform award and track offers or promotions for individual members based on specific criteria such as purchases, spend thresholds, enrollments, or interactions with certain products or actions?

Loyalty Management can issue offers. These offers can be distributed via Salesforce Marketing Cloud Engagement Channels or via the API.

Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?

Yes, Customer progress can be monitored for cumulative promotions where a member needs to achieve a specific target for the promotion.

Does your loyalty platform provide 1 to 1 Personalization in its offerings? Please elaborate on how personalization is achieved.

Leveraging different types of activations keeps customers engaged and ultimately increases lifetime value. The following possibilities are available with Loyalty Management: Benefits. Create benefits that expand on the traditional earn-and-burn. These can be triggered by a member achieving a certain tier, or through a certain set of behaviors. Activate these benefits inside of Loyalty Management,…

Does your platform include an automatic promotion deployment tool that is triggered by customer actions or life cycle milestones? If so, please describe how this tool functions and the types of triggers that can be used.

Yes. Promotions play a significant role in increasing product sales. Promotions can be a part of a larger campaign to spread awareness about a new product or can be a part of a targeted objective. Salesforce Loyalty Management offers several different options for Loyalty Promotions. There is a Quick Promotion Wizard that can be used…

What capabilities does your platform offer for tracking and viewing member behaviors at an individual member level?

I am iron man Yes, Loyalty Management is built on the Salesforce platform which can store active locations for stores, and use the same in Loyalty transactions

Does your solution provide support for the issuance and management of badges or badging systems?

Yes, Member Engagement Attributes can be created to track member activity over a period of time and reward members based on that. For eg- spend or no. of visits can be tracked for each member, and once the member reaches the target defined, appropriate process rules can be triggered to track or reward members. For…

Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?

Yes, badges can be created and customised using Badges functionality – here.

How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?

Yes, Salesfore Loyalty Management supports creation of multiple tier groups and any number of associated tiers within the same program. The Tiers can be created in a certain order to determine the next higher tier when memberships get upgraded. The base tier is automatically assigned when the member is created. It is also possible to…

What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?

Out of the box functionality is available for for service agents. Salesforce Data Cloud allows creation of additional Customer Profile Views – this would be the recommended way to create custom view(s) for Customer Service needs.

How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?

Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service Cloud. Loyalty CSRs can adjust points/ change tier/ issue voucher or merge memberships on behalf of a member during an inquiry or dispute. More details are available – here.

What tools does your platform provide for managing promotional codes?

Can measure a memberÕs engagement with activity or modules

Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.

Salesforce dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle, SAP, or other third-party solutions and external cloud services. One-third of all Salesforce transactions are made possible by system-to-system integration, making it the most trusted and successful enterprise API in the market. Salesforce provides six paths to integration success (many based…

How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?

Yes, please refer to help the documentation here.

Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce

Yes, Loyalty Management comes with out of the box to fetch member information across multiple applications and channels – details are availble here.

Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.

Salesforce’s Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without points on one instance. We have several customers who have created non-points based programs where the program tracks many different things their members are doing via different tracking mechanisms we have out of the box…

Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)

There are four main experiences that can be configured in Loyalty Management – Points, Benefits, Vouchers, and Promotions. Each of them can relate to transactional or experiential moments in the customer lifecycle. Point earning can occur when a $ transaction happens. Points can also be earned for experiences, like signing up for something new, or…

Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail

Users can set up point accrual for specific Nike purchases from online or in-store retail purchases. These transactions are real-time added to the loyalty record.

Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.

Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the loyalty program. Partnerships give your members more options to engage members and help them earn and redeem points for complementary products or services. Our clients that utilize this function onboard partners in a few ways: Partners can be…

How does the software handle awarding points for transactions that use a “buy now, pay later” service?

Vouchers and rewards can be configured to be issued in real-time or can be issued based on a parameter in relation to the date of the action (e.g. Date + 1 day Also, Loyalty Management provides the ability to escrow rewards. Points stored in escrow are not available for redemption until the escrow period ends,…

Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps

Salesforce’s Loyalty Management was designed to Reward for anything that the customer might want to track about their Loyaly Members. As long as you can track customer activity we can get this information into the Loyalty Management Engine (via batch files, APIs, entered through the app) and we can reward on it. We have done…

How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?

Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously or can be in “Escrow” where the points won’t be redeemable for a certain time frame and Loyalty Management administrators are in full control of that timeframe. The ability to Escrow is a capability that can be turned on but is…

Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.

Salesforce Loyalty Management enables and supports A/B Testing via Loyalty Promotions. Loyalty Promtions will allow customers to segement their members based on any type of attribute logic and then have different earning rates / logic based on the specific promotion. When a Loyalty Member calls into the call center, an agent would be able to…

Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors

Salesforce Loyalty Management can manage varying earn rates through flexible rules and configurations that accommodate different earning scenarios based on customer behaviors, actions, or transactions. These can be configured in the platform through an easy to use rule process rule builder.

Explain how the platform handles points associated for specific SKUs, multiple SKUs,

Salesforce Loyalty Management can facilitate points being awarded at the SKU level, for Multiple SKUs being ordered together, or at the Category level meaning when you order any product in a particular catagory can will be rewarded in a specific way.

Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)

Salesforce Loyalty Management allows and facilitates the issuance and management of Bonus Points and/or Point Accelerators and the ad-hoc issuance for points as needed. A Promotion can be created to award “Bonus Points” for transactional activities, for example for a certain product or certain set of products and/or for a specific segment of people or…

Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.

Salesforce Loyalty Management has an out of the box “Reverse Transaction” process to claw back the points that were given out should a purchased product is returned. If the original points had been added to the escrow, these point are removed from there. If escrow is not being used, the points will be removed thier…

Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)

Loyalty management can cap earning at the account level by configuring processes to track the overall balance at the master level of a member in one program. Alternatively, programs can be defined to include tier groups or engagement tracking with different earning caps, and processes configured. In addition, Loyalty management programs can apply time bounds…

Explain the variety of points expiration options available in your platform.

Loyalty Management supports qualifying points and non-qualifying points as currency options that you can incorporate into your program structure. Qualifying points measure a member’s level of engagement in a loyalty program and help assess a member’s tier for upgrade or downgrade. Non-qualifying points are points that members earn for their loyalty program-related activities, which they…

Explain how admins can manage different reward types in the rewards catalog.

Multiple programs are supported, multiple campaigns, different reward types (benefits, promotions, vouchers, etc.) etc. The reward types can be based off any data type and include very complex logic, calculated on purchase requirements, customer data points, or any other data customers wish to incorporate into reward logic. Loyalty Management enables you to configure several types…

Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization

Salesforce support integrations to various charitable organizations as a redemption or reward option via partner apps that have all of these plugins established. This means customers can easily have members fulfilling rewards to charity organizations of their choice based on the organization the customer wishes to make available.

Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules

When setting up a loyalty program thresholds can be set in the program rules to define points requried to achieve the next tier or reward or associated sku’s. Rewards of any type can be capped at a desired amount to ensure/manage frequency of redemption or accrued to reach a milestone reward. Admins can configure rules…

Explain how your system integrates with and/or generates digital barcodes, QR codes, and dynamic codes for offers.

The IOS/Android mobile SDK available in Salesforce Loyalty Management allows admins to generate/manage barcodes, QR codes, and dynamic offers

Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures

Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options (a set of benefit options that the member can select 1 or 2 from depending on the rules) when a loyalty member achieves a specific milestone. Bankable milestones can be issued as a single use voucher or a multi-use voucher

Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)

Customer rewards are defined and managed at the program level. Loyalty Management allows you to define numerous different reward types, while inventory, attribution, tracking and redemption are can be viewed in the transaction journal for that specific loyalty program.

For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin

The number of rewards either internal or external is set during the loyalty program setup. As rewards are issued and thresholds are reached, automated workflows can be enabled to notiy admins directly in the platform or send notifications to external systems to let admins know to take action

Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)

Create Loyalty Program Badge records to define badges to assign to members based on your program requirements. For example, you can create badges for each of the tiers in your loyalty program or to recognize the top contributors on the program’s community. You can assign badges to recognize member milestones or other specific activities

Explain gamification mechanics that your system supports

Program managers can create games such as spin the wheel and scratchcard, and decide the rewards that customers receive after they play the games. We also support the concept of challenges or gamified promotions that involve reward customers based on one or more activities.

Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.

Utilizing our Decision Table capabilities we can define a set of participating locations and the administration of this Decision Table can be done with manual entry by and admin level person or a file upload. The engin then can utilize this list on when to hand out an award or not.

Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?

Yes. The platform expeierence can be modified to fit the specific needs of the programs in set regions. This would be done at the regions loyatly program level. Language is translated based on the locale set in the admin tools.

Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.

Using global promotion management, admins can create criteria to define programs at the global, country, state, store level. Loyalty Program Currencies refer to qualifying and non-qualifying currencies associated with the program. Qualifying currency refers to the engagement of a member with the program and is associated with a tier group. Qualifying currency is used for…

Does the platform allow members carry a negative points balance? (This is relevant for returns.)

No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can be used to hold points/rewards in the event of a return of a qualifying purchase.

Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.

Please view our Trust User Guide.

Does your solution provide an API that supports account creation and management capabilities? If so, please detail the functionalities available through the API for managing accounts.

Yes. Salesforce Loyalty Management is equipped with a robust suite of business APIs designed to streamline account creation and management processes, ensuring seamless integration and operational efficiency.

Ability to scale and have separation of data, programs, rewards and point structures for different regions (US, EU, APAC and by country or state / province)

Our Loyalty Management solution excels in handling multi-program implementations with ease. It is engineered to accommodate multi-tier structures and support multiple currencies, providing the flexibility necessary to meet diverse regional requirements.

Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?

Loyalty Management is fully equipped to identify both the referrer and the referee through the Transaction Journal object. This object includes specific fields designed to capture all necessary referral-related information. Leveraging this capability, we can tailor processes and rules to appropriately reward the referrer, the referee, or both, in response to their activities within the…

Does your platform support the purchase, gifting, or transferring of points between members? Please provide details on how these processes are managed.

Our Loyalty Management system is adept at rewarding members for a variety of activities, including writing product reviews, providing ratings, and engaging with Instagram posts, among others. This functionality is facilitated through the use of APIs. For an in-depth understanding of these capabilities, please refer to our help documentation available at Loyalty Program Real-Time Connect…

How does your system manage multiple expiration dates for offers based on different member statuses?

Loyalty Management allows for the rewarding of members on special occasions such as birthdays, anniversaries, and other significant dates. Our configurable processes and rules are designed to recognize a member’s activity date, and rewards can be distributed based on these settings. Additional information on setting up these processes can be found in our documentation here…

Can your platform handle offer issuance and manage the issuance process? Please explain the workflow and management tools available.

While certain functionalities may not be available directly out-of-the-box, they can be achieved through system configuration without the need for custom coding. This approach ensures that specific business requirements can be met while maintaining system integrity and upgradability.

How does your platform track and reward member progress within a loyalty program?

The expiration dates for points can be customized at the time of issuance, providing flexibility in how loyalty points are managed and creating opportunities for tailored expiration strategies that align with your loyalty program’s objectives.

Can your loyalty platform award and track offers or promotions for individual members based on specific criteria such as purchases, spend thresholds, enrollments, or interactions with certain products or actions?

Loyalty Management can issue offers. These offers can be distributed via Salesforce Marketing Cloud Engagement Channels or via the API.

Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?

Yes, Customer progress can be monitored for cumulative promotions where a member needs to achieve a specific target for the promotion.

Does your loyalty platform provide 1 to 1 Personalization in its offerings? Please elaborate on how personalization is achieved.

Leveraging different types of activations keeps customers engaged and ultimately increases lifetime value. The following possibilities are available with Loyalty Management: Benefits. Create benefits that expand on the traditional earn-and-burn. These can be triggered by a member achieving a certain tier, or through a certain set of behaviors. Activate these benefits inside of Loyalty Management,…

Protected: বৃদ্ধি এবং প্রোগ্রামের প্রয়োজনের জন্য স্কেল করতে পারেন

There is no excerpt because this is a protected post.

Does your platform include an automatic promotion deployment tool that is triggered by customer actions or life cycle milestones? If so, please describe how this tool functions and the types of triggers that can be used.

Yes. Promotions play a significant role in increasing product sales. Promotions can be a part of a larger campaign to spread awareness about a new product or can be a part of a targeted objective. Salesforce Loyalty Management offers several different options for Loyalty Promotions. There is a Quick Promotion Wizard that can be used…

What capabilities does your platform offer for tracking and viewing member behaviors at an individual member level?

Yes, Loyalty Management is built on the Salesforce platform which can store active locations for stores, and use the same in Loyalty transactions

Does your solution provide support for the issuance and management of badges or badging systems?

Yes, Member Engagement Attributes can be created to track member activity over a period of time and reward members based on that. For eg- spend or no. of visits can be tracked for each member, and once the member reaches the target defined, appropriate process rules can be triggered to track or reward members. For…

Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?

Yes, badges can be created and customised using Badges functionality – here.

How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?

Yes, Salesfore Loyalty Management supports creation of multiple tier groups and any number of associated tiers within the same program. The Tiers can be created in a certain order to determine the next higher tier when memberships get upgraded. The base tier is automatically assigned when the member is created. It is also possible to…

What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?

Out of the box functionality is available for for service agents. Salesforce Data Cloud allows creation of additional Customer Profile Views – this would be the recommended way to create custom view(s) for Customer Service needs.

How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?

Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service Cloud. Loyalty CSRs can adjust points/ change tier/ issue voucher or merge memberships on behalf of a member during an inquiry or dispute. More details are available – here.

What tools does your platform provide for managing promotional codes?

Can measure a memberÕs engagement with activity or modules

Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.

Salesforce dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle, SAP, or other third-party solutions and external cloud services. One-third of all Salesforce transactions are made possible by system-to-system integration, making it the most trusted and successful enterprise API in the market. Salesforce provides six paths to integration success (many based…

How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?

Yes, please refer to help the documentation here.

Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce

Yes, Loyalty Management comes with out of the box to fetch member information across multiple applications and channels – details are availble here.

Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.

Salesforce’s Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without points on one instance. We have several customers who have created non-points based programs where the program tracks many different things their members are doing via different tracking mechanisms we have out of the box…

Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)

There are four main experiences that can be configured in Loyalty Management – Points, Benefits, Vouchers, and Promotions. Each of them can relate to transactional or experiential moments in the customer lifecycle. Point earning can occur when a $ transaction happens. Points can also be earned for experiences, like signing up for something new, or…

Möglichkeit zur Skalierung und Trennung von Daten, Programmen, Prämien und Punktestrukturen für verschiedene Regionen (USA, EU, APAC und nach Land oder Staat/Provinz)

Unsere Loyalty-Management-Lösung zeichnet sich durch die einfache Handhabung mehrerer Programmimplementierungen aus. Es ist so konzipiert, dass es mehrstufige Strukturen unterstützt und mehrere Währungen unterstützt, sodass es die erforderliche Flexibilität bietet, um unterschiedlichen regionalen Anforderungen gerecht zu werden.

Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail

Users can set up point accrual for specific Nike purchases from online or in-store retail purchases. These transactions are real-time added to the loyalty record.

Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.

Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the loyalty program. Partnerships give your members more options to engage members and help them earn and redeem points for complementary products or services. Our clients that utilize this function onboard partners in a few ways: Partners can be…

How does the software handle awarding points for transactions that use a “buy now, pay later” service?

Vouchers and rewards can be configured to be issued in real-time or can be issued based on a parameter in relation to the date of the action (e.g. Date + 1 day Also, Loyalty Management provides the ability to escrow rewards. Points stored in escrow are not available for redemption until the escrow period ends,…

Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps

Salesforce’s Loyalty Management was designed to Reward for anything that the customer might want to track about their Loyaly Members. As long as you can track customer activity we can get this information into the Loyalty Management Engine (via batch files, APIs, entered through the app) and we can reward on it. We have done…

How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?

Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously or can be in “Escrow” where the points won’t be redeemable for a certain time frame and Loyalty Management administrators are in full control of that timeframe. The ability to Escrow is a capability that can be turned on but is…

Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.

Salesforce Loyalty Management enables and supports A/B Testing via Loyalty Promotions. Loyalty Promtions will allow customers to segement their members based on any type of attribute logic and then have different earning rates / logic based on the specific promotion. When a Loyalty Member calls into the call center, an agent would be able to…

Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors

Salesforce Loyalty Management can manage varying earn rates through flexible rules and configurations that accommodate different earning scenarios based on customer behaviors, actions, or transactions. These can be configured in the platform through an easy to use rule process rule builder.

Explain how the platform handles points associated for specific SKUs, multiple SKUs,

Salesforce Loyalty Management can facilitate points being awarded at the SKU level, for Multiple SKUs being ordered together, or at the Category level meaning when you order any product in a particular catagory can will be rewarded in a specific way.

Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)

Salesforce Loyalty Management allows and facilitates the issuance and management of Bonus Points and/or Point Accelerators and the ad-hoc issuance for points as needed. A Promotion can be created to award “Bonus Points” for transactional activities, for example for a certain product or certain set of products and/or for a specific segment of people or…

Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.

Salesforce Loyalty Management has an out of the box “Reverse Transaction” process to claw back the points that were given out should a purchased product is returned. If the original points had been added to the escrow, these point are removed from there. If escrow is not being used, the points will be removed thier…

Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)

Loyalty management can cap earning at the account level by configuring processes to track the overall balance at the master level of a member in one program. Alternatively, programs can be defined to include tier groups or engagement tracking with different earning caps, and processes configured. In addition, Loyalty management programs can apply time bounds…

Explain the variety of points expiration options available in your platform.

Loyalty Management supports qualifying points and non-qualifying points as currency options that you can incorporate into your program structure. Qualifying points measure a member’s level of engagement in a loyalty program and help assess a member’s tier for upgrade or downgrade. Non-qualifying points are points that members earn for their loyalty program-related activities, which they…

Explain how admins can manage different reward types in the rewards catalog.

Multiple programs are supported, multiple campaigns, different reward types (benefits, promotions, vouchers, etc.) etc. The reward types can be based off any data type and include very complex logic, calculated on purchase requirements, customer data points, or any other data customers wish to incorporate into reward logic. Loyalty Management enables you to configure several types…

Protected: Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization

There is no excerpt because this is a protected post.

Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules

When setting up a loyalty program thresholds can be set in the program rules to define points requried to achieve the next tier or reward or associated sku’s. Rewards of any type can be capped at a desired amount to ensure/manage frequency of redemption or accrued to reach a milestone reward. Admins can configure rules…

Explain how your system integrates with and/or generates digital barcodes, QR codes, and dynamic codes for offers.

The IOS/Android mobile SDK available in Salesforce Loyalty Management allows admins to generate/manage barcodes, QR codes, and dynamic offers

Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures

Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options (a set of benefit options that the member can select 1 or 2 from depending on the rules) when a loyalty member achieves a specific milestone. Bankable milestones can be issued as a single use voucher or a multi-use voucher

Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)

Customer rewards are defined and managed at the program level. Loyalty Management allows you to define numerous different reward types, while inventory, attribution, tracking and redemption are can be viewed in the transaction journal for that specific loyalty program.

For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin

The number of rewards either internal or external is set during the loyalty program setup. As rewards are issued and thresholds are reached, automated workflows can be enabled to notiy admins directly in the platform or send notifications to external systems to let admins know to take action

Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)

Create Loyalty Program Badge records to define badges to assign to members based on your program requirements. For example, you can create badges for each of the tiers in your loyalty program or to recognize the top contributors on the program’s community. You can assign badges to recognize member milestones or other specific activities

Explain gamification mechanics that your system supports

Program managers can create games such as spin the wheel and scratchcard, and decide the rewards that customers receive after they play the games. We also support the concept of challenges or gamified promotions that involve reward customers based on one or more activities.

Explain how the system support a defined set of participating locations. Explain how a marketer maintain the list of participating locations.3.

Utilizing our Decision Table capabilities we can define a set of participating locations and the administration of this Decision Table can be done with manual entry by and admin level person or a file upload. The engin then can utilize this list on when to hand out an award or not.

Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?

Yes. The platform expeierence can be modified to fit the specific needs of the programs in set regions. This would be done at the regions loyatly program level. Language is translated based on the locale set in the admin tools.

Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.

Using global promotion management, admins can create criteria to define programs at the global, country, state, store level. Loyalty Program Currencies refer to qualifying and non-qualifying currencies associated with the program. Qualifying currency refers to the engagement of a member with the program and is associated with a tier group. Qualifying currency is used for…

Does the platform allow members carry a negative points balance? (This is relevant for returns.)

No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can be used to hold points/rewards in the event of a return of a qualifying purchase.

Describe how the system can maintain the individual loyalty member’s acceptance of program’s Terms and Conditions. Please include how it handles versioning of T&C’s wand tracking which version a member has accepted?

Salesforces Loyalty Management enables the configuration of Terms & Conditions at the Loyalty Program Level. We also support this at the Promotion level, each promotion has T&C’s also. If a more robust, Multi Versioning T&C’s capability is required, SF Loyalty Management can utilize the Contract Life Cycle capabilities to facilitate this requirement.

Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.

Please view our Trust User Guide.

Does your solution provide an API that supports account creation and management capabilities? If so, please detail the functionalities available through the API for managing accounts.

Yes. Salesforce Loyalty Management is equipped with a robust suite of business APIs designed to streamline account creation and management processes, ensuring seamless integration and operational efficiency.

Ability to scale and have separation of data, programs, rewards and point structures for different regions (US, EU, APAC and by country or state / province)

Our Loyalty Management solution excels in handling multi-program implementations with ease. It is engineered to accommodate multi-tier structures and support multiple currencies, providing the flexibility necessary to meet diverse regional requirements.

Protected: Can scale for growth and program needs

There is no excerpt because this is a protected post.

Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?

Loyalty Management is fully equipped to identify both the referrer and the referee through the Transaction Journal object. This object includes specific fields designed to capture all necessary referral-related information. Leveraging this capability, we can tailor processes and rules to appropriately reward the referrer, the referee, or both, in response to their activities within the…

Does your platform support the purchase, gifting, or transferring of points between members? Please provide details on how these processes are managed.

Our Loyalty Management system is adept at rewarding members for a variety of activities, including writing product reviews, providing ratings, and engaging with Instagram posts, among others. This functionality is facilitated through the use of APIs. For an in-depth understanding of these capabilities, please refer to our help documentation available at Loyalty Program Real-Time Connect…

How does your system manage multiple expiration dates for offers based on different member statuses?

Loyalty Management allows for the rewarding of members on special occasions such as birthdays, anniversaries, and other significant dates. Our configurable processes and rules are designed to recognize a member’s activity date, and rewards can be distributed based on these settings. Additional information on setting up these processes can be found in our documentation here…

Can your platform handle offer issuance and manage the issuance process? Please explain the workflow and management tools available.

While certain functionalities may not be available directly out-of-the-box, they can be achieved through system configuration without the need for custom coding. This approach ensures that specific business requirements can be met while maintaining system integrity and upgradability.

How does your platform track and reward member progress within a loyalty program?

The expiration dates for points can be customized at the time of issuance, providing flexibility in how loyalty points are managed and creating opportunities for tailored expiration strategies that align with your loyalty program’s objectives.

Can your loyalty platform award and track offers or promotions for individual members based on specific criteria such as purchases, spend thresholds, enrollments, or interactions with certain products or actions?

Loyalty Management can issue offers. These offers can be distributed via Salesforce Marketing Cloud Engagement Channels or via the API.

Does your loyalty platform integrate with online, in-app, and all in-store POS systems to award points for transactions involving products and services?

Yes, Customer progress can be monitored for cumulative promotions where a member needs to achieve a specific target for the promotion.

Does your platform include an automatic promotion deployment tool that is triggered by customer actions or life cycle milestones? If so, please describe how this tool functions and the types of triggers that can be used.

Yes. Promotions play a significant role in increasing product sales. Promotions can be a part of a larger campaign to spread awareness about a new product or can be a part of a targeted objective. Salesforce Loyalty Management offers several different options for Loyalty Promotions. There is a Quick Promotion Wizard that can be used…

What capabilities does your platform offer for tracking and viewing member behaviors at an individual member level?

Yes, Loyalty Management is built on the Salesforce platform which can store active locations for stores, and use the same in Loyalty transactions

Does your solution provide support for the issuance and management of badges or badging systems?

Yes, Member Engagement Attributes can be created to track member activity over a period of time and reward members based on that. For eg- spend or no. of visits can be tracked for each member, and once the member reaches the target defined, appropriate process rules can be triggered to track or reward members. For…

Can your loyalty platform support a multi-tiered program that offers members additional benefits based on spend thresholds, enrollments, or paid subscriptions?

Yes, badges can be created and customised using Badges functionality – here.

How does your system ensure that member profile data (including profile tiers, point balance across currencies, recent transactions, coupons, etc.) is accessible to Customer Service representatives?

Yes, Salesfore Loyalty Management supports creation of multiple tier groups and any number of associated tiers within the same program. The Tiers can be created in a certain order to determine the next higher tier when memberships get upgraded. The base tier is automatically assigned when the member is created. It is also possible to…

What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?

Out of the box functionality is available for for service agents. Salesforce Data Cloud allows creation of additional Customer Profile Views – this would be the recommended way to create custom view(s) for Customer Service needs.

How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?

Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service Cloud. Loyalty CSRs can adjust points/ change tier/ issue voucher or merge memberships on behalf of a member during an inquiry or dispute. More details are available – here.

What tools does your platform provide for managing promotional codes?

Can measure a memberÕs engagement with activity or modules

Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.

Salesforce dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle, SAP, or other third-party solutions and external cloud services. One-third of all Salesforce transactions are made possible by system-to-system integration, making it the most trusted and successful enterprise API in the market. Salesforce provides six paths to integration success (many based…

How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?

Yes, please refer to help the documentation here.

Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce

Yes, Loyalty Management comes with out of the box to fetch member information across multiple applications and channels – details are availble here.

Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.

Salesforce’s Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without points on one instance. We have several customers who have created non-points based programs where the program tracks many different things their members are doing via different tracking mechanisms we have out of the box…

Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)

There are four main experiences that can be configured in Loyalty Management – Points, Benefits, Vouchers, and Promotions. Each of them can relate to transactional or experiential moments in the customer lifecycle. Point earning can occur when a $ transaction happens. Points can also be earned for experiences, like signing up for something new, or…

Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail

Users can set up point accrual for specific Nike purchases from online or in-store retail purchases. These transactions are real-time added to the loyalty record.

Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.

Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the loyalty program. Partnerships give your members more options to engage members and help them earn and redeem points for complementary products or services. Our clients that utilize this function onboard partners in a few ways: Partners can be…

How does the software handle awarding points for transactions that use a “buy now, pay later” service?

Vouchers and rewards can be configured to be issued in real-time or can be issued based on a parameter in relation to the date of the action (e.g. Date + 1 day Also, Loyalty Management provides the ability to escrow rewards. Points stored in escrow are not available for redemption until the escrow period ends,…

Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps

Salesforce’s Loyalty Management was designed to Reward for anything that the customer might want to track about their Loyaly Members. As long as you can track customer activity we can get this information into the Loyalty Management Engine (via batch files, APIs, entered through the app) and we can reward on it. We have done…

How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?

Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously or can be in “Escrow” where the points won’t be redeemable for a certain time frame and Loyalty Management administrators are in full control of that timeframe. The ability to Escrow is a capability that can be turned on but is…

Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.

Salesforce Loyalty Management enables and supports A/B Testing via Loyalty Promotions. Loyalty Promtions will allow customers to segement their members based on any type of attribute logic and then have different earning rates / logic based on the specific promotion. When a Loyalty Member calls into the call center, an agent would be able to…

Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors

Salesforce Loyalty Management can manage varying earn rates through flexible rules and configurations that accommodate different earning scenarios based on customer behaviors, actions, or transactions. These can be configured in the platform through an easy to use rule process rule builder.

Explain how the platform handles points associated for specific SKUs, multiple SKUs,

Salesforce Loyalty Management can facilitate points being awarded at the SKU level, for Multiple SKUs being ordered together, or at the Category level meaning when you order any product in a particular catagory can will be rewarded in a specific way.

Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)

Salesforce Loyalty Management allows and facilitates the issuance and management of Bonus Points and/or Point Accelerators and the ad-hoc issuance for points as needed. A Promotion can be created to award “Bonus Points” for transactional activities, for example for a certain product or certain set of products and/or for a specific segment of people or…

Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.

Salesforce Loyalty Management has an out of the box “Reverse Transaction” process to claw back the points that were given out should a purchased product is returned. If the original points had been added to the escrow, these point are removed from there. If escrow is not being used, the points will be removed thier…

Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)

Loyalty management can cap earning at the account level by configuring processes to track the overall balance at the master level of a member in one program. Alternatively, programs can be defined to include tier groups or engagement tracking with different earning caps, and processes configured. In addition, Loyalty management programs can apply time bounds…

Explain the variety of points expiration options available in your platform.

Loyalty Management supports qualifying points and non-qualifying points as currency options that you can incorporate into your program structure. Qualifying points measure a member’s level of engagement in a loyalty program and help assess a member’s tier for upgrade or downgrade. Non-qualifying points are points that members earn for their loyalty program-related activities, which they…

Explain how admins can manage different reward types in the rewards catalog.

Multiple programs are supported, multiple campaigns, different reward types (benefits, promotions, vouchers, etc.) etc. The reward types can be based off any data type and include very complex logic, calculated on purchase requirements, customer data points, or any other data customers wish to incorporate into reward logic. Loyalty Management enables you to configure several types…

Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization

Salesforce support integrations to various charitable organizations as a redemption or reward option via partner apps that have all of these plugins established. This means customers can easily have members fulfilling rewards to charity organizations of their choice based on the organization the customer wishes to make available.

Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules

When setting up a loyalty program thresholds can be set in the program rules to define points requried to achieve the next tier or reward or associated sku’s. Rewards of any type can be capped at a desired amount to ensure/manage frequency of redemption or accrued to reach a milestone reward. Admins can configure rules…

Explain how your system integrates with and/or generates digital barcodes, QR codes, and dynamic codes for offers.

The IOS/Android mobile SDK available in Salesforce Loyalty Management allows admins to generate/manage barcodes, QR codes, and dynamic offers

Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures

Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options (a set of benefit options that the member can select 1 or 2 from depending on the rules) when a loyalty member achieves a specific milestone. Bankable milestones can be issued as a single use voucher or a multi-use voucher

Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)

Customer rewards are defined and managed at the program level. Loyalty Management allows you to define numerous different reward types, while inventory, attribution, tracking and redemption are can be viewed in the transaction journal for that specific loyalty program.

For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin

The number of rewards either internal or external is set during the loyalty program setup. As rewards are issued and thresholds are reached, automated workflows can be enabled to notiy admins directly in the platform or send notifications to external systems to let admins know to take action

Explain how badging can be configured in the system. How can an admin define a logic for badges? (E.g., user buying X number of item Y, or total value of purchases exceeding $ X, working out X amount)

Create Loyalty Program Badge records to define badges to assign to members based on your program requirements. For example, you can create badges for each of the tiers in your loyalty program or to recognize the top contributors on the program’s community. You can assign badges to recognize member milestones or other specific activities

Explain gamification mechanics that your system supports

Program managers can create games such as spin the wheel and scratchcard, and decide the rewards that customers receive after they play the games. We also support the concept of challenges or gamified promotions that involve reward customers based on one or more activities.

Explain how program elements (earning mechanisms, always on benefits, rewards catalog) can be configured at the global, country, city, state and store level. How can points economy be tailored to different currencies?.

Using global promotion management, admins can create criteria to define programs at the global, country, state, store level. Loyalty Program Currencies refer to qualifying and non-qualifying currencies associated with the program. Qualifying currency refers to the engagement of a member with the program and is associated with a tier group. Qualifying currency is used for…

Does the platform allow members carry a negative points balance? (This is relevant for returns.)

No. There is no negative point balance in Salesforce Loyalty Management. Escrow accounts can be used to hold points/rewards in the event of a return of a qualifying purchase.

Describe how the system can maintain the individual loyalty member’s acceptance of program’s Terms and Conditions. Please include how it handles versioning of T&C’s wand tracking which version a member has accepted?

Salesforces Loyalty Management enables the configuration of Terms & Conditions at the Loyalty Program Level. We also support this at the Promotion level, each promotion has T&C’s also. If a more robust, Multi Versioning T&C’s capability is required, SF Loyalty Management can utilize the Contract Life Cycle capabilities to facilitate this requirement.

প্রোগ্রামের নিয়ম ও শর্তাবলীর স্বতন্ত্র আনুগত্য সদস্যের গ্রহণযোগ্যতা কীভাবে সিস্টেম বজায় রাখতে পারে তা বর্ণনা করুন। অনুগ্রহ করে অন্তর্ভুক্ত করুন কিভাবে এটি T&C এর ওয়ান্ড ট্র্যাকিং এর সংস্করণ পরিচালনা করে কোন সদস্য কোন সংস্করণটি গ্রহণ করেছে?

সেলসফোর্স লয়্যালটি ম্যানেজমেন্ট লয়্যালটি প্রোগ্রাম লেভেলে শর্ত ও শর্তাবলী কনফিগারেশন সক্ষম করে। আমরা এটিকে প্রচার স্তরেও সমর্থন করি, প্রতিটি প্রচারের টিএন্ডসিও রয়েছে৷ যদি আরও শক্তিশালী, মাল্টি ভার্সনিং T&C-এর ক্ষমতার প্রয়োজন হয়, SF লয়ালটি ম্যানেজমেন্ট এই প্রয়োজনীয়তাকে সহজতর করার জন্য চুক্তি জীবন চক্রের ক্ষমতা ব্যবহার করতে পারে।

Do You Accept PayPal Payments

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How To Get Free Trial For Our Products?

To configure our software follow these step-by-step guidelines Step 1: Download The Software Installation File To get started you need to first download our software installation file from our official website. Create an account to download our software. A license number will be sent to your email when the download is completed. Step 2: Activate…

Do You Have Any Refund Or Return Policies?

To customize your preferences, follow these steps given below. Step 1: Log In To Your Account To get started you need to log in to your account on our official website. Step 2: Click On ‘Preferences’ Tab Next you have to click on the ‘Preferences’ tab from your Account dashboard. Step 3: Customize Your Preferences…

How To Purchase Our Subscription?

To purchase any of our premium subscriptions, follow these steps. Step 1: Click On The ‘Purchase’ Button To get started you need to first choose a preferred pricing plan from our official website. Then click on the ‘Purchase’ button. You will be taken to the Checkout page. Step 2: Enter Billing Details And Address Next…

How To Sign Up For Updates?

To sign up for the latest updates, follow these steps. Step 1: Navigate To ‘News & Updates’ Page First, navigate to the ‘News & Updates’ page on our website. You will find an email subscription box at the top. Step 2: Enter Your Email Address Next you have to enter your email address where you…

How To Get Free Trial For Our Products?

On This Page Step 1: Download The Software Installation File Step 2: Activate Your License Key Step 3: Run The Setup Wizard To configure our software follow these step-by-step guidelines Step 1: Download The Software Installation File To get started you need to first download our software installation file from our official website. Create an…

WHAT IS STICKY TABLE OF CONTENTS (TOC) & HOW TO ENABLE IT IN BETTERDOCS?

What Is Sticky Table Of Contents (TOC)? How To Enable It? TOC stands for Table of Contents. In many instances, you might need to use different Heading Tags inside your Doc. If you use multiple headings, BetterDocs will include the Headings inside a Table of Contents (TOC) Box that will stay afloat over the Documentation Page. The…

HOW TO USE ADVANCED DRAG & DROP BUILDER TO ORGANIZE CONTENT IN BETTERDOCS?

BetterDocs has a unique FAQ builder feature that allows you to easily add a FAQ section to your website’s documentation pages. To learn how to configure the FAQ builder in WordPress using BetterDocs, follow the guidelines.  How To Configure BetterDocs FAQ Builder In WordPress? Follow the steps below to create FAQs in WordPress using BetterDocs. Step 1: Create…

Do You Accept PayPal Payments

On This Page Step 1: Click On The ‘Purchase’ Button Step 2: Enter Billing Details And Address Step 3: Add Your PayPal Account Details Yes we accept Paypal payments. To purchase our products using Paypal, follow these steps. Step 1: Click On The ‘Purchase’ Button To get started you need to first choose a preferred…

HOW TO MANAGE CATEGORIES & TAGS IN BETTERDOCS?

How to manage Categories and Tags in BetterDocs? Categories and Tags tell BetterDocs which Doc Page should sit where. Categories are used for Broad Grouping of identical Documentation Pages. And Tags are used to narrow down the focus to a specific topic. These two combined help you to create a good taxonomy for your Documentation Page which…

Do You Accept PayPal Payments

Yes we accept Paypal payments. To purchase our products using Paypal, follow these steps. Step 1: Click On The ‘Purchase’ Button To get started you need to first choose a preferred pricing plan from our official website. Then click on the ‘Purchase’ button. You will be taken to the Checkout page. Step 2: Enter Billing…

How To Get Free Trial For Our Products?

To configure our software follow these step-by-step guidelines Step 1: Download The Software Installation File To get started you need to first download our software installation file from our official website. Create an account to download our software. A license number will be sent to your email when the download is completed. Step 2: Activate…

Do You Have Any Refund Or Return Policies?

To customize your preferences, follow these steps given below. Step 1: Log In To Your Account To get started you need to log in to your account on our official website. Step 2: Click On ‘Preferences’ Tab Next you have to click on the ‘Preferences’ tab from your Account dashboard. Step 3: Customize Your Preferences…

How To Get Free Trial For Our Products?

On This Page Step 1: Download The Software Installation File Step 2: Activate Your License Key Step 3: Run The Setup Wizard To configure our software follow these step-by-step guidelines Step 1: Download The Software Installation File To get started you need to first download our software installation file from our official website. Create an…

WHAT IS STICKY TABLE OF CONTENTS (TOC) & HOW TO ENABLE IT IN BETTERDOCS?

What Is Sticky Table Of Contents (TOC)? How To Enable It? TOC stands for Table of Contents. In many instances, you might need to use different Heading Tags inside your Doc. If you use multiple headings, BetterDocs will include the Headings inside a Table of Contents (TOC) Box that will stay afloat over the Documentation Page. The…

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Do You Accept PayPal Payments

On This Page Step 1: Click On The ‘Purchase’ Button Step 2: Enter Billing Details And Address Step 3: Add Your PayPal Account Details Yes we accept Paypal payments. To purchase our products using Paypal, follow these steps. Step 1: Click On The ‘Purchase’ Button To get started you need to first choose a preferred…

HOW TO USE ADVANCED DRAG & DROP BUILDER TO ORGANIZE CONTENT IN BETTERDOCS?

BetterDocs PRO comes with an advanced Drag & Drop Builder, which allows you to organize all your documentation instantly. You can easily move any content to another category and sort it according to your preferred order. Most impressively, you can add a new post, edit it, or even delete your existing posts from one place. Before you begin,…

HOW TO MANAGE CATEGORIES & TAGS IN BETTERDOCS?

How to manage Categories and Tags in BetterDocs? Categories and Tags tell BetterDocs which Doc Page should sit where. Categories are used for Broad Grouping of identical Documentation Pages. And Tags are used to narrow down the focus to a specific topic. These two combined help you to create a good taxonomy for your Documentation Page which…

This is life

Natural Ecosystem: Rivers play a crucial role in the natural ecosystem, serving as lifelines that sustain diverse flora and fauna. These water bodies create intricate habitats for a myriad of organisms, contributing to the overall biodiversity of an area. The flowing waters of a river provide essential resources and support intricate food webs, making them…

Thank you

Hello I’m in Level 5. Where are you? Hello Hello Hello

hi

1 1 4 3

Football

Overview Football, known as soccer in some regions, is a popular team sport played around the world. It involves two teams of eleven players each, competing to score goals by getting a ball into the opposing team’s net. History of Football The origins of football date back to ancient civilizations, but the modern game began…

Describe how the system can maintain the individual loyalty member’s acceptance of program’s Terms and Conditions. Please include how it handles versioning of T&C’s wand tracking which version a member has accepted?

Salesforces Loyalty Management enables the configuration of Terms & Conditions at the Loyalty Program Level. We also support this at the Promotion level, each promotion has T&C’s also. If a more robust, Multi Versioning T&C’s capability is required, SF Loyalty Management can utilize the Contract Life Cycle capabilities to facilitate this requirement.

কাশিমপুরে বিগবস কারখানায় আগুন

গাজীপুরের কাশিমপুরের ভবানীপুর এলাকায় বিগবস নামে একটি কারখানায় আগুন লাগানো হয়েছে। আজ বুধবার বেলা সাড়ে ১১টার দিকে এ আগুন দেওয়ার ঘটনা ঘটে। খবর পেয়ে ফায়ার সার্ভিসের কর্মীরা ঘটনাস্থলে গেলে বিক্ষুব্ধ শ্রমিকেরা তাঁদের তাড়িয়ে দেন। কাশিমপুর থানার পরিদর্শক (তদন্ত) মহিউদ্দিন আহমেদ বলেন, বেক্সিমকো গ্রুপের কারখানার শ্রমিকেরা বকেয়া বেতনের দাবিতে বিক্ষোভ করে। এ সময় তারা অন্যান্য কারখানাও…

Azan diye dilo

Azan diye dilo cholo sobai namaje jai

Mango

Banana

Banana

Jackfruit

Order List issue

Hey you

Why our mobile data prices are higher than India, Pakistan

Bangladesh’s mobile data prices are among the highest in the region, surpassing Pakistan, India, and even developed countries like France and Italy. In today’s world, access to affordable data is a necessity, not a luxury. It’s the bridge between a mother staying connected to her children overseas, a farmer consulting a doctor via telemedicine, or…

October 9

sdfs

Order

Order

Fruit

Thursday

Overview Thursday is the fifth day of the week as per the international standard ISO 8601, but it is often considered the fourth day in cultures that start the week on Sunday. Named after Thor, the Norse god of thunder, Thursday holds various cultural and religious significances around the world. Dawn Dawn on Thursday refers…

October 22, 2024 Single Docs

Obayed Mamur – The Story of a Handsome Man

Overview Obayed Mamur is a well-regarded individual known for his charming personality and striking appearance. His handsomeness is not just skin deep, as he combines good looks with a warm and approachable demeanor that makes him attractive to many. Handsome When it comes to being handsome, Obayed Mamur exemplifies the modern aesthetic. His features are…

Ghum Pasce

Ghum Pasce – Ki korbo

Obayed Mamur – The Story of a Handsome Man

Overview Obayed Mamur is a well-regarded individual known for his charming personality and striking appearance. His handsomeness is not just skin deep, as he combines good looks with a warm and approachable demeanor that makes him attractive to many. Handsome When it comes to being handsome, Obayed Mamur exemplifies the modern aesthetic. His features are…

Hi

This is it.

Something is cooking

India does not endorse Hasina’s statements: Vikram Misri

India does not endorse ousted prime minister Sheikh Hasina’s criticism of the interim government in Bangladesh, Indian Foreign Secretary Vikram Misri said yesterday (11 December). The issue remains a pinprick in the India-Bangladesh relationship, he also said while briefing the Parliamentary Standing Committee on External Affairs, headed by Congress leader Shashi Tharoor, reports The Hindu….

Traditional Wedding in Bd

Overview of Weddings in Bangladesh Weddings in Bangladesh are vibrant and elaborate events that reflect the rich culture and traditions of the country. They often span several days, involving various rituals and celebrations that bring together family, friends, and the community. Key Elements of Traditional Weddings Rituals and Ceremonies The wedding ceremony typically includes a…

Novartis must face claims it paid kickbacks to promote MS drug, US appeals court rules

NEW YORK, Dec 27 (Reuters) – A U.S. appeals court on Friday revived a whistleblower lawsuit accusing Swiss drugmaker Novartis (NOVN.S), opens new tab of paying illegal kickbacks to doctors to induce them to promote its blockbuster multiple sclerosis drug Gilenya. In a 3-0 decision, the 2nd U.S. Circuit Court of Appeals in Manhattan said the whistleblower…

BioNTech enters settlement with US agency, UPenn over COVID vaccine royalties

Dec 27 (Reuters) – BioNTech (22UAy.DE), opens new tab has entered into two separate settlement agreements with the U.S. National Institutes of Health and the University of Pennsylvania over the payment of royalties related to its COVID-19 vaccine, the company said in filings. The German company, which partners with U.S. drugmaker Pfizer (PFE.N), opens new tab for its COVID-19…

Shakib and Litton left out as Bangladesh announce Champions Trophy squad

Bangladesh unveiled their 15-member squad for the Champions Trophy on Sunday, with significant omissions grabbing the spotlight. Shakib Al Hasan, sidelined by his ongoing bowling ban, and Litton Das, struggling for form, were both left out. Shakib’s absence, compounded by Tamim Iqbal’s recent retirement, has forced the selectors to build the team without two of…

We are 3

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come

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Akash bhai

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Lionel Messi’s visit to India confirmed, Argentina to play friendly in Kerala

Lionel Messi finally won the trophy which had eluded him throughout his career, clinching the FIFA World Cup 2022 title in Qatar. Argentina defeated France in penalties, as Messi scripted history. The World Cup in Qatar saw Argentina and Messi receive plenty of support from India, especially from the people of Kerala. Now it looks…

Reforms, inequality and governance: Addressing the voices of the unheard

Identifying the need for reforms requires a systematic and inclusive approach. One method is for experts to analyse the current situation, as highlighted by the publication of a white paper identifying issues such as corruption. It is equally important to recognise the necessary reforms by considering the target audience’s needs. For instance, engaging with stakeholders…

Food

Overview Food is any substance consumed for nutritional support. It is usually of plant or animal origin and contains essential nutrients such as carbohydrates, proteins, fats, vitamins, and minerals. Key Nutrients Protein Protein is a vital macronutrient that is necessary for building, repairing, and maintaining tissues and cells in the body. It is made up…

Life

Morning Morning is often seen as a fresh start to the day. It’s a time when many people wake up, have breakfast, and prepare for the day ahead. Common morning activities include: Noon Noon marks the middle of the day, typically around 12 PM. This time is often associated with a lunch break. Key aspects…

hi

Tree

Introduction Trees are perennial plants with an elongated stem that supports branches and leaves. They are essential for the environment, providing oxygen, improving air quality, and offering habitats for various species. Types of Trees Mango The Mango (Mangifera indica) is a tropical stone fruit that is known for its sweet and juicy flesh. It is…

Travel in Europe

Overview Europe is a diverse continent with rich cultures, stunning landscapes, and a variety of experiences to offer travelers. This guide covers a few prominent countries, each with unique features to explore. Switzerland Switzerland is renowned for its beautiful mountains, pristine lakes, and charming villages. Key attractions include: Belgium Belgium is known for its medieval…

Travel in Asia

Overview Asia is a vast continent filled with diverse cultures, stunning landscapes, and rich histories. Traveling in Asia offers unique experiences across different countries, each with its own charm and attractions. Bangladesh Introduction Bangladesh, known for its rich cultural heritage, is a country where you can explore beautiful rivers, vibrant markets, and ancient ruins. Must-Visit…

This is a doc of May 26

Release Day 6 Cards will be released Release Day

Huddle with Shakib bhai

Gopalvog According to Shakib bhai, it is sour Today is May 26. 12:07pm BST

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Doc 4

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ওয়ার্ডপ্রেস প্লাগইন রিলিজ

1. ডিসেম্বর ডেভেলপমেন্ট পর্বে নতুন বৈশিষ্ট্য, বর্ধিতকরণ এবং বাগ সংশোধনের জন্য কোড লেখা জড়িত। সামঞ্জস্যতা এবং রক্ষণাবেক্ষণ নিশ্চিত করার জন্য ওয়ার্ডপ্রেস কোডিং মান এবং সর্বোত্তম অনুশীলনগুলি অনুসরণ করা অত্যন্ত গুরুত্বপূর্ণ। প্রতিটি নতুন বৈশিষ্ট্য একটি পৃথক শাখায় তৈরি করা উচিত, এবং পর্যালোচনা এবং ভবিষ্যতের রক্ষণাবেক্ষণের সুবিধার্থে কোডটি পুঙ্খানুপুঙ্খভাবে নথিভুক্ত করা আবশ্যক। 2. গুণমান নিশ্চিতকরণ মান নিশ্চিতকরণ…

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$1.07b loan deals likely during chief adviser’s upcoming Japan visit

Chief Adviser Muhammad Yunus to visit Japan from 28 to 30 May Test Chief Adviser of the interim government Prof Muhammad Yunus addresses the members of the National Defence Course and Armed Forces War Course of the National Defence College during an event at his office in Tejgaon, Dhaka on Sunday, 3 November, 2024. Photo:…

Fencing – The Beautiful Sport

Passion Fencing is more than just a sport; it’s a way of life for many. The passion that drives fencers to the next level is evident in their dedication to practice and competition. This sport, derived from centuries of tradition, inspires a love for physical fitness, strategy, and elegance. Each bout showcases an artist’s flair…

Basketball – The Game of Sprit

Introduction Basketball is not just a game; it’s a spirit that unites players through teamwork and dedication. It emphasizes the importance of collaboration and practice to refine one’s skills. Teamwork Teamwork is the cornerstone of basketball. The game requires players to communicate effectively, share the ball, and support one another on and off the court….

Cricket – The Gentlemen’s Game

Squad The squad refers to the group of players selected to represent a team in a cricket competition. A typical cricket squad consists of 15 to 20 players, from which the playing XI is chosen. Teams often include a mix of specialist batsmen, bowlers, all-rounders, and wicketkeepers. Playing XI The playing XI is the final…

Football World Cup 2014

Final Match The final match of the 2014 FIFA World Cup took place on July 13, 2014, at the Maracanã Stadium in Rio de Janeiro, Brazil. The match featured Germany competing against Argentina, a historic rivalry in football. Germany vs Argentina The intense final saw both teams displaying exceptional skills and strategies. The game was…

Golf – The Game of Patience and Dedication

Introduction Golf is a sport that emphasizes the importance of patience, focus, and dedication. Unlike many other sports, golf requires players to not only hone their physical skills but also cultivate mental resilience and strategic thinking. Agility In golf, agility is not just about physical flexibility or the ability to move swiftly. It is about…

Watermelon – A Juicy Fruit

Introduction Watermelon is a refreshing and popular summer fruit known for its sweet flavor and high water content. Scientifically classified as Citrullus lanatus, this fruit is not only delicious but also nutritious. Nutritional Benefits Watermelon is low in calories and packed with hydration, making it a healthy choice for many. Here are some of its…

Juice vs Direct Fruit

Introduction The debate between consuming juice and direct fruit often arises in discussions about health and nutrition. Both have their advantages and disadvantages, but understanding these can help you make better dietary choices. Nutritional Comparison Juice and whole fruits differ significantly in their nutritional profiles. Whole fruits, such as watermelon, contain fiber and a range…

Apple – A Daily Fruit

Introduction Apples are one of the most popular fruits consumed worldwide. Known for their crisp texture and sweet, tart flavor, apples are not only delicious but also highly nutritious. Rich in essential vitamins, minerals, and antioxidants, they are often touted for their health benefits. This documentation provides insights into the benefits of including apples in…

Orange – The Source of Vitamin C

Introduction Oranges are one of the most popular fruits in the world and are known for their sweet and tangy flavor. They belong to the citrus family and are primarily cultivated in warm climates. Rich in flavor and juiciness, oranges are not only delicious but also packed with nutrients, particularly vitamin C, which plays an…

Orange – A Favorite Fruit of Children

Introduction Oranges are one of the most popular fruits around the world, known for their sweet and tangy taste. They are particularly favored by children due to their bright color and delicious flavor. Rich in vitamin C and other essential nutrients, oranges are not only tasty but also contribute to a healthy diet. Importance The…

The Fruit that Named after Color

Introduction Fruits that are named after colors can evoke vivid images and associations. One of the most notable examples is the orange. This fruit is not only cherished for its unique taste but also for its vibrant color that has even influenced the name itself. Orange The orange is a citrus fruit that is thought…

Importance of Multi Vitamin in Life

Vitamins are essential nutrients that our body needs to function properly. Multi vitamins help fill in the nutritional gaps in our diet and are crucial for overall health. Benefits of Vitamins Multi vitamins provide a wide range of benefits, including improved immune function, increased energy levels, and better mental clarity. Incorporating fruits rich in vitamins…

Sejuti – The Leader of QA Team

Introduction Sejuti is a highly proficient leader of the Quality Assurance (QA) team, known for her deep understanding of software testing and commitment to delivering high-quality products. With over a decade of experience in the field, Sejuti has been instrumental in enhancing the QA processes and fostering a culture of quality within the organization. Her…

Hurram – The Co Lead of Security Team

Introduction Hurram is a dedicated professional who serves as the Co Lead of the Security Team within our organization. With a strong background in cybersecurity, risk management, and team leadership, Hurram has been instrumental in developing and implementing security protocols that safeguard our digital assets. His experience and expertise make him a vital part of…

Ovi – The Co Lead of QA Team

Introduction Ovi is an integral member of the QA Team, serving as the Co Lead in the department. With a robust background in software testing and quality assurance, Ovi brings a wealth of experience and knowledge to the team. His passion for ensuring the delivery of high-quality software solutions helps drive the company’s success and…

Developers, QA, Support – the Engines of A Software Team

Introduction In the world of software development, three critical roles drive the success and efficiency of a project: developers, quality assurance (QA) professionals, and support teams. Each role is essential, and together they create a robust framework that not only delivers quality software but also ensures that the software meets user needs and provides a…

Junior QA – The Sprit House

Overview This documentation provides an overview of the Junior QA position at The Sprit House, focusing on the essential topics related to Plugins, SAAS, Server, and Hosting. Plugins Plugins are essential components that enhance the functionality of applications at The Sprit House. During your time as a Junior QA, you will be responsible for: SAAS…

NBR says most gold entering country is illegal; Bajus urges licenses for genuine traders

Representational image. Picture: Collected Most of the gold currently in the country, as well as new imports, is coming through illegal channels, National Board of Revenue (NBR) Chairman Abdur Rahman Khan said today (14 January). The First Heading The NBR would provide necessary support to bring discipline to the sector, he said while speaking at…

NBR Chairman signals possible VAT, turnover tax reforms for jewellery businesses

If VAT is properly applied on value addition with full input tax credit, the effective burden should not be excessive, he said National Board of Revenue (NBR) Chairman Abdur Rahman Khan speaks to journalists at his office at the NBR Headquarters in the capital’s Agargaon on Monday, 30 June 2025. Photo: TBS National Board of…

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Private Credit Growth Drops To Record Low, Near Term Recovery Unlikely

Credit growth edged down from 6.1% in December, continuing a sharp decline from 10.13% recorded in July 2024. Infographic: TBS Infographic: TBS The country’s private sector credit growth fell to a historic low of 6.03% in February, driven by prolonged political instability and a high interest rate regime. Bankers and business leaders say that due…

Sammilito Islamic Bank Depositors Can Withdraw Up To Tk10 Lakh For Medical Treatment: BB

Bangladesh Bank has said that customers of Sammilito Islamic Bank can withdraw up to Tk10 lakh for medical treatment in special cases, as depositors continue to face difficulties accessing their funds. The information was provided by Bangladesh Bank Assistant Spokesperson Shahriar Siddiqui during an emergency press briefing this morning (7 April). He said customers suffering…

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Industrial raw material prices soar on Mideast war

Highlights: Industrial production in Bangladesh is facing a severe cost-push crisis as the Middle East war drives up global fuel prices, shipping tariffs, and raw material costs.  A prolonged conflict could further drive up input costs, inevitably trickling down to consumers through higher commodity prices, warn industry leaders. ####  Keep updated, follow The Business Standard’s…

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Middle East ceasefire brings partial normalcy to Ctg airport, flight disruptions persist

International flight operations at Shah Amanat International Airport have begun to regain some stability following the recent ceasefire in the Middle East, though disruptions have yet to fully ease, airport officials said. Over the past two days, 10 and 11 April, a total of 10 international flights were cancelled as lingering uncertainty in the region…

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Bangladesh’s economy to grow 4.7% in FY26, slow further to 4.3% in FY27: IMF

The International Monetary Fund (IMF) today (14 April) projected that Bangladesh’s gross domestic product (GDP) will grow by 4.7% in the current fiscal year (FY26), before slowing to 4.3% in FY27. The FY26 growth forecast remains unchanged from the IMF’s January projection. Bangladesh’s inflation is now expected to rise to 9.2% in FY26, higher than…

Lighter Traffic And Long Queues

Responding to why pumps appear empty despite normal supply, Ministry spokesperson Monir Hossain Chowdhury said, “We are providing the same quantities as last year. Some pumps remain temporarily closed, and panic buying has not yet stopped, causing intermittent supply disruptions.” File photo of a fuel station. Photo: Reuters File photo of a fuel station. Photo:…

Govt increases fuel supply from today as chaos lingers on

Energy Minister Iqbal Hasan Mahmud Tuku blamed panic buying, stockpiling and black market activity for the shortages at filling stations A long queue of cars and motorcycles stretches for hundreds of metres along the road near a Bijoy Sarani filling station, as ongoing fuel shortages leave commuters waiting for hours in the sweltering heat. Photo:…

Bangladesh in its own Strait: Caught between war and policy paralysis

Yet the government’s post-Meeting narrative has been one of calm continuity. Officials insist the IMF programme is not off the table and that external financing will materialise once routine discussions conclude in the coming months. Zahid Hussain, former lead economist, World Bank Dhaka office. Sketch: TBS The World Bank-IMF Spring Meetings ended with more questions…

Bank Resolution Bill Passed In Parliament Amid Opposition Objections

The Bank Resolution Bill, 2026, was passed in parliament today (10 April) by a voice vote, amid strong objections from opposition members over its amendments and implications for the banking sector. The bill was approved during the 13th meeting of the first session of the 13th Parliament after Finance Minister Amir Khosru Mahmud Chowdhury placed…

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Promotion Day QA Startise

Introduction This document serves to formally announce and document the details of the QA promotion event for our Junior Software Test Engineer, highlighting the transition to Software Test Engineer. Promotion Details Date of Promotion The promotion was officially recognized on May 03. Employee Information Name: Nahid Shahrear Previous Position: Junior Software Test Engineer New Position:…

Dhaka in deep talks with IsDB over $1b Eastern Refinery loan terms 

Highlights: Bangladesh has entered detailed negotiations over terms and conditions for a more than $1 billion financing offer from the Islamic Development Bank (IsDB) to support the modernisation and expansion of Bangladesh’s Eastern Refinery Limited, a top priority project to strengthen the country’s energy security. Split into two tranches – $520.59 million and $483.10 million…

Why Bangladesh’s ailing economy needs a free press?

Introduction Bangladesh is facing severe economic challenges, and the role of press freedom is crucial in addressing these issues. A free press fosters transparency, accountability, and efficiency in governance, which can lead to better economic outcomes. The Importance of a Free Press A free press serves several pivotal functions in a democracy, particularly affecting economic…

BCB board led by Aminul dissolved; new ad hoc committee formed under Tamim

After reviewing the investigation report, the National Sports Council has taken action. The committee of the Bangladesh Cricket Board (BCB), led by Aminul Islam, has been dissolved by the country’s sports regulatory authority. Alongside dissolving the board, the National Sports Council on Tuesday also announced an ad hoc committee. With the approval of State Minister…

How to optimize Claude Token

Introduction Optimizing Claude Token involves understanding various underlying technologies and frameworks such as Opus, Sonnet, and Haiku. Each of these components plays a crucial role in enhancing token performance and user experience. Understanding the Components 1. Opus Opus is a codec mainly used for compressing audio data. In the realm of Claude Token optimization, it…

Payment reversal process

How to handle reversed payments.

How refunds work

Generic explanation of refunds

Invoice cycles

How invoices are batched monthly.