- Does the platform allow members carry a negative points balance? (This is relevant for returns.)
- Describe how the system can maintain the individual loyalty member’s acceptance of program’s Terms and Conditions. Please include how it handles versioning of T&C’s wand tracking which version a member has accepted?
- Can you describe your API’s capabilities in terms of ensuring quick and accurate responses? Please provide details on the average response time and accuracy rate, as well as any measures in place to maintain these performance standards.
- Does your solution provide an API that supports account creation and management capabilities? If so, please detail the functionalities available through the API for managing accounts.
- Ability to scale and have separation of data, programs, rewards and point structures for different regions (US, EU, APAC and by country or state / province)
- Protected: Can scale for growth and program needs
- Is your system capable of rewarding members based on specific events such as birthdays, anniversaries, or other dates specified by ##BRAND##?
- Does your platform support the purchase, gifting, or transferring of points between members? Please provide details on how these processes are managed.
- How does your system manage multiple expiration dates for offers based on different member statuses?
- Can your platform handle offer issuance and manage the issuance process? Please explain the workflow and management tools available.
