How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?
Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service…
What tools does your platform provide for managing promotional codes?
Can measure a memberÕs engagement with activity or modules
Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.
Salesforce dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle,…
How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?
Yes, please refer to help the documentation here.
Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce
Yes, Loyalty Management comes with out of the box to fetch member information across…
Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.
Salesforce’s Loyalty Management supports a points program OR a non points program OR can…
How does the software handle awarding points for transactions that use a “buy now, pay later” service?
Vouchers and rewards can be configured to be issued in real-time or can be…
Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps
Salesforce’s Loyalty Management was designed to Reward for anything that the customer might want…
How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?
Salesforce Loyalty Management gives you the ability to award points that are vested instantaneously…
Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.
Salesforce Loyalty Management enables and supports A/B Testing via Loyalty Promotions. Loyalty Promtions will…
