Does your solution provide support for the issuance and management of badges or badging systems?
Yes, Member Engagement Attributes can be created to track member activity over a period…
What features does your platform have that enable Customer Service to create cases or help requests in response to customer-submitted issues?
Out of the box functionality is available for for service agents. Salesforce Data Cloud…
How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?
Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service…
What tools does your platform provide for managing promotional codes?
Can measure a memberÕs engagement with activity or modules
Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.
Salesforce dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle,…
How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?
Yes, please refer to help the documentation here.
Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce
Yes, Loyalty Management comes with out of the box to fetch member information across…
Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.
Salesforce’s Loyalty Management supports a points program OR a non points program OR can…
How does the software handle awarding points for transactions that use a “buy now, pay later” service?
Vouchers and rewards can be configured to be issued in real-time or can be…
Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps
Salesforce’s Loyalty Management was designed to Reward for anything that the customer might want…
