Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.
Last Updated: January 15, 2026Salesforce dramatically reduces the effort to integrate with either on-premises applications including Microsoft, Oracle, SAP, or other third-party solutions and external cloud services. One-third of all Salesforce transactions are made possible by system-to-system integration, making it the most trusted and successful enterprise API in the market. Salesforce provides six paths to integration success (many based…
How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?
Last Updated: January 15, 2026Yes, please refer to help the documentation here.
Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce
Last Updated: January 15, 2026Yes, Loyalty Management comes with out of the box to fetch member information across multiple applications and channels – details are availble here.
Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.
Last Updated: January 15, 2026Salesforce’s Loyalty Management supports a points program OR a non points program OR can support multiple programs with or without points on one instance. We have several customers who have created non-points based programs where the program tracks many different things their members are doing via different tracking mechanisms we have out of the box…
Describe the variety of earn mechanisms your platform can support (including but not limited to the ability to earn for transactions/purchases across categories/channels, ability to earn for non-transactional engagement based actions, etc.)
Last Updated: January 15, 2026There are four main experiences that can be configured in Loyalty Management – Points, Benefits, Vouchers, and Promotions. Each of them can relate to transactional or experiential moments in the customer lifecycle. Point earning can occur when a $ transaction happens. Points can also be earned for experiences, like signing up for something new, or…
Möglichkeit zur Skalierung und Trennung von Daten, Programmen, Prämien und Punktestrukturen für verschiedene Regionen (USA, EU, APAC und nach Land oder Staat/Provinz)
Last Updated: January 15, 2026Unsere Loyalty-Management-Lösung zeichnet sich durch die einfache Handhabung mehrerer Programmimplementierungen aus. Es ist so konzipiert, dass es mehrstufige Strukturen unterstützt und mehrere Währungen unterstützt, sodass es die erforderliche Flexibilität bietet, um unterschiedlichen regionalen Anforderungen gerecht zu werden.
Explain how to enable users accruing points (near-real time) for purchase activity in the context of ecommerce and retail
Last Updated: January 15, 2026Users can set up point accrual for specific Nike purchases from online or in-store retail purchases. These transactions are real-time added to the loyalty record.
Explain how to enable users accruing points (near real-time) for transactions on partner channels, wholesale partners and can you support different earning constructs for partners.
Last Updated: January 15, 2026Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the loyalty program. Partnerships give your members more options to engage members and help them earn and redeem points for complementary products or services. Our clients that utilize this function onboard partners in a few ways: Partners can be…
How does the software handle awarding points for transactions that use a “buy now, pay later” service?
Last Updated: January 15, 2026Vouchers and rewards can be configured to be issued in real-time or can be issued based on a parameter in relation to the date of the action (e.g. Date + 1 day Also, Loyalty Management provides the ability to escrow rewards. Points stored in escrow are not available for redemption until the escrow period ends,…
Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps
Last Updated: January 15, 2026Salesforce’s Loyalty Management was designed to Reward for anything that the customer might want to track about their Loyaly Members. As long as you can track customer activity we can get this information into the Loyalty Management Engine (via batch files, APIs, entered through the app) and we can reward on it. We have done…
