- How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?
- What tools does your platform provide for managing promotional codes?
- Please describe the process your system uses to perform customer account deletions as requested through an application, separate from Loyalty Management.
- How can your system surface points and benefits experiences to customers across multiple applications outside of the Loyalty Management/Salesforce ecosystem?
- Can surface the points/benefits experience to the customer in multiple applications outside of Loyalty Management / Salesforce
- Describe the variety of points/non-points loyalty programs this system can support. Include client examples of different program types.
- How does the software handle awarding points for transactions that use a “buy now, pay later” service?
- Explain how to enable earning (near real time) for activity (e.g., integration with apps, etc.): Please provide examples that you’ve enabled with other brands related to specific activity in partner apps
- How long before points vest for the member? Is it instantaneous? Or is it delayed – if so how long and can these be controlled/configured?
- Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.
