- Explain how the system can support A/B Testing – having different logic or earning rates within the same pilot/program.
- Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors
- Explain how the platform handles points associated for specific SKUs, multiple SKUs,
- Explain how the system can allow for the issuance and management of Bonus points/ Points accelerators and ad-hoc issuance fo points earn (examples include: transactional activities, specific products/categories, activities or engagement, enrollment, incentives and non-transactional like birthday or anniversary)
- Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.
- Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)
- Explain the variety of points expiration options available in your platform.
- Explain how admins can manage different reward types in the rewards catalog.
- Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization
- Explain how admins should be able to manage the rewards catalog and set redemption limits and program expiry rules
