Program Management
Can user interface/experience be modified based on locale? (e.g. Tier Status more important than point value in Asia; may not be the same in NA/EMEA) How is language translation managed?
Yes. The platform expeierence can be modified to fit the specific needs of the...
Explain how your system can manage variable and varying earn rates for different behaviors (e.g., Earn for Spend, Earn for Engagement, Earn for Activity, Earn for Wholesale Purchases, Earn Badges or Status, etc… E.g., and points accrual for baseline earning behaviors where there would be different earning rates for different behaviors
Salesforce Loyalty Management can manage varying earn rates through flexible rules and configurations that...
Explain how the platform supports the adjustment of points due to things like a customer returning the product purchased and the purchase allowed them to reach a milestone or unlock a reward.
Salesforce Loyalty Management has an out of the box “Reverse Transaction” process to claw...
Explain how admins can configure rules to cap earning at the account level, as well as in specific areas or activities. Explain how these rules can be configured (for example: with time bounds or based on the number of times an activity is completed)
Loyalty management can cap earning at the account level by configuring processes to track...
Explain the variety of points expiration options available in your platform.
Loyalty Management supports qualifying points and non-qualifying points as currency options that you can...
Explain how admins can manage different reward types in the rewards catalog.
Multiple programs are supported, multiple campaigns, different reward types (benefits, promotions, vouchers, etc.) etc....
Explain how admins can set up and manage charitable donations as a reward type… – donating $$ to a partner organization
Salesforce support integrations to various charitable organizations as a redemption or reward option via...
Explain how the loyalty platform previews & enables a pre-defined set of reward options when a customer earns a milestone; also if they want to bank milestones for the futures
Salesforce Loyalty Management enables static benefits (automaticly issued awards, no options) and benefit options...
Explain how the system manages the inventory/utilization tracking/ attribution & redemption of different rewards types including (owned & 3rd party)
Customer rewards are defined and managed at the program level. Loyalty Management allows you...
For promotions with codes and external partner promotions with limited available, what type of alerting would be available for an admin to indicate a need to replenish or if a reward is expiring and needing action by the admin
The number of rewards either internal or external is set during the loyalty program...
