{"id":6566,"date":"2026-01-15T12:44:49","date_gmt":"2026-01-15T10:44:49","guid":{"rendered":"http:\/\/muammar-shahrear-famous"},"modified":"2026-01-15T12:44:49","modified_gmt":"2026-01-15T10:44:49","password":"","slug":"how-does-your-system-ingest-and-reward-customer-activities-based-on-both-online-and-offline-sources-such-as-applications-call-centers-and-physical-events-3-2","status":"publish","type":"docs","link":"https:\/\/betterdocs.msf.shahrear.site\/index.php\/docs\/non-knowledgebase\/mobile\/how-does-your-system-ingest-and-reward-customer-activities-based-on-both-online-and-offline-sources-such-as-applications-call-centers-and-physical-events-3-2\/","title":{"rendered":"How does your system ingest and reward customer activities based on both online and offline sources such as applications, call centers, and physical events?"},"content":{"rendered":"<p>Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service Cloud. Loyalty CSRs can adjust points\/ change tier\/ issue voucher or merge memberships on behalf of a member during an inquiry or dispute. More details are available &#8211; <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=sf.task_service_cloud_integration.htm\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Creation of cases on behalf of loyalty menbers is fully supported with Salesforce Service Cloud. Loyalty CSRs can adjust points\/ change tier\/ issue voucher or merge memberships on behalf of a member during an inquiry or dispute. More details are available &#8211; here.<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_eb_attr":"","footnotes":""},"doc_category":[47],"glossaries":[],"doc_tag":[],"knowledge_base":[],"class_list":["post-6566","docs","type-docs","status-publish","hentry","doc_category-mobile"],"year_month":"2026-04","word_count":43,"total_views":"87","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"muammar-shahrear-famous","author_nicename":"muammar-shahrear-famous","author_url":"https:\/\/betterdocs.msf.shahrear.site\/index.php\/author\/muammar-shahrear-famous\/"},"doc_category_info":[{"term_name":"Mobile","term_url":"https:\/\/betterdocs.msf.shahrear.site\/index.php\/docs\/non-knowledgebase\/mobile\/"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/betterdocs.msf.shahrear.site\/index.php\/wp-json\/wp\/v2\/docs\/6566","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/betterdocs.msf.shahrear.site\/index.php\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/betterdocs.msf.shahrear.site\/index.php\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/betterdocs.msf.shahrear.site\/index.php\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/betterdocs.msf.shahrear.site\/index.php\/wp-json\/wp\/v2\/comments?post=6566"}],"version-history":[{"count":0,"href":"https:\/\/betterdocs.msf.shahrear.site\/index.php\/wp-json\/wp\/v2\/docs\/6566\/revisions"}],"wp:attachment":[{"href":"https:\/\/betterdocs.msf.shahrear.site\/index.php\/wp-json\/wp\/v2\/media?parent=6566"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/betterdocs.msf.shahrear.site\/index.php\/wp-json\/wp\/v2\/doc_category?post=6566"},{"taxonomy":"glossaries","embeddable":true,"href":"https:\/\/betterdocs.msf.shahrear.site\/index.php\/wp-json\/wp\/v2\/glossaries?post=6566"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/betterdocs.msf.shahrear.site\/index.php\/wp-json\/wp\/v2\/doc_tag?post=6566"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/betterdocs.msf.shahrear.site\/index.php\/wp-json\/wp\/v2\/knowledge_base?post=6566"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}